Teresa Rojas
Fresno,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
2006
2006
years of post-secondary education
Work History
Assistant Manager
Marshalls
Madera, California
02.2014 - Current
- Oversaw daily store operations and maintained high standards of customer service.
- Trained and mentored staff on product knowledge and store policies.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Ensured compliance with company policies and safety regulations throughout the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
Assistant Manager
Marshalls
Fresno, CA
10.2020 - 12.2022
Assistant Manager
Marshalls
Visalia, California
09.2017 - 12.2019
Education
Fresno High School
Fresno, CASkills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Employee recruitment
- Safety compliance
- Time management
- Problem solving
- Effective communication
- Sales analysis
- Flexible schedule
- Retail inventory management
- Team building and leadership
- Recruitment and hiring
- Operational efficiency
- Team development
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Marshalls
10.2020 - 12.2022
Assistant Manager
Marshalls
09.2017 - 12.2019
Assistant Manager
Marshalls
02.2014 - Current
Fresno High School