Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Simons

Axtell,TX

Summary

Proven track record of enhancing customer satisfaction and team performance at HEB Grocery Store. Expert in customer service and staff training, significantly improving complaint resolution and employee retention. Demonstrates exceptional work ethic, empathy, and a collaborative spirit, ensuring project success and operational excellence.

Overview

2025
2025
years of professional experience

Work History

Cashier

HEB Grocery Store
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Shelfedge Specialist

HEB Grocery Store
03.2014 - 01.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

GED -

Waco High
Waco, TX

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Shelfedge Specialist

HEB Grocery Store
03.2014 - 01.2025

Cashier

HEB Grocery Store

GED -

Waco High

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Teresa Simons