Teresa Trail
Rocky Mount,VA
Summary
Customer service professional with strength in order processing, refund handling, and billing adjustments. Skilled in CRM systems, account documentation, and calm issue resolution that supports accurate records and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
QVC INC
West Chester, Pennsylvania
09.2022 - Current
- Helped QVC shoppers with order, return, and refund questions.
- Shared product details, promotions, and delivery updates with callers.
- Resolved billing issues by reviewing QVC service policies and account notes.
- Calmed upset callers through professional, respectful communication.
- Processed exchanges and cancellations following QVC procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Ashworth High School
Norcross, GA10-2002
Skills
- Order processing
- Refund processing
- Billing adjustments
- CRM systems
- Account documentation
- Customer relationship management
Timeline
Customer Service Representative
QVC INC
09.2022 - Current
High School Diploma -
Ashworth High School