Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Vascones

PINEBUSH,NY

Summary

Experienced Customer Service Representative with 6 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service. Committed to being a team player and helping where I can.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Call Center Customer Service Representative

Anthem Blue Cross Blue Sheild
01.2015 - 04.2016
  • Provided excellent customer care by responding to requests, assisting in handling issues, and helping with insurance questions and needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Cashier

Gilmans Cleaners
02.2014 - 01.2015
  • Worked closely with the assistant manager to solve problems and handle customer concerns.
  • Assisted customers with clothing dropoffs and resolving transaction issues.

Cashier

Dollar General Store
01.2014 - 04.2014
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

GED -

Middletown High School
Middletown, NY
01.2012

Skills

  • Training and Development
  • Eligibility Determinations
  • Written and Oral Communications
  • Multitasking
  • Problem solving skills

Certification

Phlebotomy Certificate

Timeline

Call Center Customer Service Representative

Anthem Blue Cross Blue Sheild
01.2015 - 04.2016

Cashier

Gilmans Cleaners
02.2014 - 01.2015

Cashier

Dollar General Store
01.2014 - 04.2014

GED -

Middletown High School

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