Teresa Buntyn
The Woodlands
Summary
Group Sales Manager with a proven track record of driving productivity and achieving sales targets. Expertise in strategic planning, customer relationship management, and revenue growth. Strong communication and negotiation skills enhance team performance and operational efficiency. Focused on delivering exceptional results through industry knowledge and effective leadership.
Overview
10
10
years of professional experience
Work History
Complex Group Sales Manager
The Woodlands Resort & Conference Center
The Woodlands
03.2023 - Current
- Led sales strategies to maximize revenue across multiple properties.
- Managed client relationships to ensure satisfaction and repeat business.
- Coordinated group bookings and negotiated contracts with clients effectively.
- Collaborated with other departments to ensure smooth operations of group sales events.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Complex Revenue Analyst
CoralTree Hospitality
The Woodlands
04.2021 - 03.2023
- Prepared detailed financial reports for management review and operational planning.
- Utilized advanced financial software for data analysis and reporting efficiency.
- Created reports and presentations to communicate progress and results.
- Collaborated with cross-functional teams in the development of pricing strategies.
- Investigated discrepancies between actual versus projected results.
- Analyzed revenue trends to support strategic decision-making in hospitality operations.
Front Office Manager
Twelve Hotel Midtown, Autograph Collection
Atlanta
10.2017 - 06.2020
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Assistant Front Office Manager
Twelve Hotel Midtown, Autograph Collection
Atlanta
09.2015 - 10.2017
- Implemented front desk procedures to enhance operational workflow and guest satisfaction.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Investigated customer complaints and took corrective action when necessary.
- Ensured that all staff members were properly trained on hotel policies and procedures.
Education
Real Estate License/Realtor -
Champion School of Real Estate
Spring, TX08.2023
Skills
- Opera PMS and OnQ
- LightSpeed and Delphi
- CI/TY and GRO
- Inventory management
- Revenue forecasting and management
- Hospitality operations
- Problem solving
- Group sales
- Negotiation skills
- Leadership capabilities
Timeline
Complex Group Sales Manager
The Woodlands Resort & Conference Center
03.2023 - Current
Complex Revenue Analyst
CoralTree Hospitality
04.2021 - 03.2023
Front Office Manager
Twelve Hotel Midtown, Autograph Collection
10.2017 - 06.2020
Assistant Front Office Manager
Twelve Hotel Midtown, Autograph Collection
09.2015 - 10.2017
Real Estate License/Realtor -
Champion School of Real Estate