Teresa D Padgett
Dandridge,TN
Summary
Articulate and highly-skilled Professional provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Overview
6
6
years of professional experience
Work History
Front End Manager
Food City Supermarkets
Jefferson City, TN
08.2021 - Current
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Coached employees through day-to-day work and complex problems.
Technical Customer Service Representative
Elavon
Knoxville, TN
10.2016 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled high volume of inbound calls per shift
- Resolved complaints to satisfy customers and encourage future transactions.
Front Desk Representative
Margarittaville Island Hotel
Pigeon Forge , TN
03.2016 - 09.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Associate of Arts -
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma -
Tift County High School
Tifton, GABachelor of Arts -
Abraham Baldwin Agricultural College
Tifton, GASkills
- Administrative Support
- Staff Coaching and Training
- Evaluation Strategy
- Scheduling and Time-Tracking
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Microsoft Office Proficiency
Timeline
Front End Manager
Food City Supermarkets
08.2021 - Current
Technical Customer Service Representative
Elavon
10.2016 - 08.2021
Front Desk Representative
Margarittaville Island Hotel
03.2016 - 09.2016
Associate of Arts -
Abraham Baldwin Agricultural College
High School Diploma -
Tift County High School
Bachelor of Arts -
Abraham Baldwin Agricultural College
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