Teresa L. Sanders

• Moved to Knoxville and transferred from Banfield Ocala.
• Assisted in routine animal care and handling techniques.
• Provided support during examinations, treatments, and procedures for animals.
• Observed animal behavior to identify signs of distress or illness.
• Helped educate pet owners on proper care and nutrition requirements.
• Documented patient information accurately in electronic health records systems.
• Collaborated with team members to ensure efficient clinic operations and customer service.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
• Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
• Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
• Maintained cleanliness and organization of veterinary facilities and equipment.

• Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
• Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
• Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
• Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
• Collected patient biopsies and blood samples for laboratory analysis.
• Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
• Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
• Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
• Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
• Provided customer support to clients, answering questions and addressing concerns.
• Improved client relations through effective communication and education on pet health needs.
• Administered medications to animals in treatment and documented changes in condition.
• Enhanced patient care by assisting veterinarians with examinations, and diagnostic procedures.

4/03-8/22 Office Manager; Florida Advanced Pulmonary, P.A..

I was promoted to office manager and still handle all the duties prior to promotion. Since I have taken on this roll, I have learned to think fast if a problem occurred and handle the situation in a timely manner.

• My extra duties now are making sure the office maintains a friendly and professional relationship with our patients and staff.
• Medical billing, including reviews and denials.
• Receptionist duties.
• Medical Assistant duties.
• Renew Physicians Malpractice Policy, Office Insurance, Schedule CME courses, and keep the Physician up to date on all pertinent matters.
• Perform Pulmonary Function Test that consist of Spirometry, Lung Volumes & Diffusion.

08/01-04/03 Medical Assistant/Receptionist: Florida Advanced Pulmonary, P.A.

• Medical Assistant Receptionist.
• Receptionist duties.