Teresita Atkins

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with clients and personnel at all levels.

Managed the overdraft courtesy pay program and the overdraft collections process via collections management software, Managed the collection of outstanding Overdraft by outsourcing to Transworld Systems Inc., Remitted unpaid negative accounts to ChexSystems as a collections process., Settled agreements with members and the outsourced collection agency., Generated fee income and servicing member's overdraft needs for the courtesy pay program., Utilized collection methods to communicate with members via oral and written means when overdraft amounts aren't rectified in a timely manner to conform to the Credit Union Department's rules., Prepared a monthly charge-off Excel report for the board of directors of unresolved overdraft accounts., Extracted exception reports to ensure compliance prior to internal and annual audits., Expedited overdraft/NSF courtesy refund request submitted by branch VP's and AVP's that exceed their $200 level., Processed collection invoices to general ledger accounts for reconciliation., Processed funds in dormant accounts to general ledger to be escheat to Texas Comptroller, Customer service skills, Build relationships with members/customers in accordance to company policy and procedure., Microsoft Office (Word, Excel, Outlook), Time-Management/Multi-Tasking, General Office duties (mail distribution, research, data entry, telephone skills, ordered/distributed supplies, Ten-key calculator by touch, filing, research, copier/fax, web-based applications.), Strong research abilities, detail oriented, and very organized, Ability to work in fast paced environment in a professional manner, Strong computer skills and working knowledge and experience with MS Word, Excel, PowerPoint, Outlook, and web-based systems, Strong customer service skills and problem solver, Innovative thinker and productive, Excellent written and oral communication, Able to handle stress during critical times and prioritize, Team player and able to work independently, Able to handle confidential and complex matters professionally