Teressa Barnes
Park Forest,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Patient Appointment Coordinator
MDLIVE
Miramar, FL
05.2020 - 09.2023
- Scheduled patient appointments, verifying insurance coverage and collecting co-payments.
- Resolved complex scheduling conflicts between multiple providers and specialties.
- Assisted patients with canceling and rescheduling appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
- Ensured that all HIPAA regulations were followed when handling confidential patient information.
- Resolved customer complaints or answered customers' questions.
Medical Transportation Specialist
ModivCare
Miramar, FL
03.2020 - 09.2023
- Responsible for coordinating services for individuals who require nonemergency medical transportation, answering 100 plus phone calls daily from clients and healthcare providers, scheduling rides, and ensuring that all necessary information is collected and recorded
- Works with drivers to ensure that they have the necessary information to provide safe and efficient transportation services.
Home Health Aide
Addus Home Health
Chicago, IL
04.2017 - 03.2023
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Transported individuals to medical appointments and assisted with errands.
- Maintained clean and well-organized environment for client happiness and safety.
- Planned optimal meals based on established nutritional plans.
- Assisted with client personal care needs to foster independence and well-being.
Education
Richard J. Daley
Skills
- Active Listening
- Attention to detail
- Adaptability
- Conflict resolution
- Critical thinking
- Effective communication
- Time management
- Empathy
- Problem solving
- Writing skills
- Data Entry
- Patience
Timeline
Patient Appointment Coordinator
MDLIVE
05.2020 - 09.2023
Medical Transportation Specialist
ModivCare
03.2020 - 09.2023
Home Health Aide
Addus Home Health
04.2017 - 03.2023
Richard J. Daley
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