Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
Generic
Teressa Klein

Teressa Klein

Beaverton,Ore

Summary

Self-motivated and Stewardly Storekeeper with strong communication abilities and a varied customer service background. Adaptable and emotionally intelligent. Collaborative and open demeanor demonstrated through interpersonal connections and application of team feedback to resolve challenges. Able to keep pace during individually-driven work.

Overview

10
10

Years of management experience

7
7

Years of retail experience

11
11

Years of restaurant experience

Work History

General Manager

Elephants Delicatessen
02.2018 - Current

1 year in role

  • Set clear expectations and created positive working environment for employees.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Reviewed pricing and ordered foods, beverages, equipment and supplies.
  • Built and leveraged community relationships to drive business.
  • Met, greeted and encouraged feedback from customers and used this to implement changes.

3 years as Assistant Manager

  • Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
  • Heavy customer service, with attention to product knowledge to guide guests to what they're looking for.
  • Tending espresso; training through Stumptown Coffee.
  • Handled cash, balanced tills, prepared bank deposits.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Assistant General Manager

Ya Hala Lebanese Restaurant
09.2014 - 01.2018
  • Upheld staff of 20+ to company policies and procedures, as well as health and safety standards
  • Direct supervision of 3 managers.
  • Assessed and coached FOH staff on performance, assuring top-notch service to each diner.
  • Purchased food and cultivated vendor relationships.
  • Coordinated and executed banquet events.
  • Handled escalated customer concerns with speed, knowledge, and tact to achieve optimal satisfaction and maintain loyalty.
  • Filled staffing needs as called for: host, expo, floor support, table service, bartending, pantry chef, facility maintenance
  • Acting General Manager for 1.5 years

Education

No Degree - Deaf Studies & Early Childhood Development

Portland Community College
Portland, OR
2016

High School Diploma -

David Douglas High School
Portland, OR
05.2007

Skills

  • Hospitality Management
  • Anticipating Problems and Acting
  • Guest Satisfaction and Retention
  • Inventory Control
  • Training and Development
  • Food Safety and Sanitation
  • Personnel Scheduling
  • Google Drive

Additional Information

  • Referrals available upon request.

Hobbies

Traveling, exploring restaurants and cafes, enjoying downtime with my family, hand crafts, fair-weather sport spectating, watching birds, and any chance to be in a natural body of water.

Timeline

General Manager

Elephants Delicatessen
02.2018 - Current

Assistant General Manager

Ya Hala Lebanese Restaurant
09.2014 - 01.2018

No Degree - Deaf Studies & Early Childhood Development

Portland Community College

High School Diploma -

David Douglas High School
Teressa Klein