Teri Gumbel
Bonita Springs,FL
Summary
Looking for an opportunity to contribute at a high level in a non managerial role. Several years were spent with Payment Insight managing client expectations and Product Road Map.
I started at Talbot's as a sales clerk and within a month was placed into a store manager role. Within 6 months I was organizing events to help raise awareness and money for non-profits in our area, with Talbots being our back drop. I enjoyed the role, but at this time in my career, I would like to be an individual contributor, not managing people.
Overview
9
9
years of professional experience
Work History
VP Client Relations
Payment Insight
Naples, FL
03.2013 - 01.2019
- Facilitated timely delivery of projects to meet organizational and departmental objectives.
- Volunteered to help with projects of varying degrees of complexity.
- Offered technical support and troubleshot issues to enhance business lines.
- Coordinated travel arrangements and events in support of business relationship objectives, ensuring smooth client interaction with minimal disruptions.
Manager
Talbots
Plano, TX
03.2010 - 01.2013
- Supported business growth by assisting in marketing campaigns and coordinating events
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve their skills, achieve daily objectives, and attain advancement of sales in the district.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction and gross sales (+20% annually).
- Managed electronic POS, ensuring accurate transactions, balancing daily activity and minimizing discrepancies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent service Levels.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Bachelor of Science - Social Work
Western Kentucky University
Bowling Green, KYSkills
- Training and Development
- Interpersonal Relations
- Good Judgment
- Staff Training
- Team Leadership
- Negotiation and Conflict Resolution
- Customer Relationship Management
- Verbal and written communication
- Staff Management
- Task Delegation
- Performance Evaluations
Timeline
VP Client Relations
Payment Insight
03.2013 - 01.2019
Manager
Talbots
03.2010 - 01.2013
Bachelor of Science - Social Work
Western Kentucky University