Teri Peterson
Payson Dermatology
Payson,AZ
26
years of professional experience
Experienced front office and medical billing professional with strengths in patient scheduling, insurance verification, payment reconciliation, and customer service. Trusted for organized office support, accurate financial handling, and smooth patient check-in and check-out operations.
Work History
Front Desk Receptionist
4 Years- Greeted patients at front desk to provide welcoming service. Payson Dermatology patients and managed front desk check-ins and check-outs.
- Scheduled dermatology appointments and updated patient calendars in office systems.
- Verified insurance details and collected patient paperwork for appointment processing.
- Answered calls and routed messages to clinical staff at Payson Dermatology.
- Prepared charts and visit materials for dermatology providers before appointments.
- Processed copays and payments at reception, adhering to clinic procedures for accurate financial transactions.
- Obtained insurance authorizations for appointments and upcoming procedures through web portal or telephone.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Office Manager
5 Years 3 Months- Managed front office employees. Back office was managed by the owner.
- Responsible for billing all charges on a daily basis along with posting all account receivables. Sent patient statements, worked on aged accounts, made soft collection calls, and set up payment plans. Called legal offices monthly to check on lien accounts.
- I was instrumental in setting up the billing office with electronic claim management along with electronic fund transfers directly into company bank account with all insurance companies.
- Made sure front office was aware of all insurance company policies on authorizations and helped them maintain getting the needed authorizations.
- Made all bank deposits.
- I was responsible for credentialing and recredentialing of office providers with insurance companies.
- Worked with all state agencies and local offices to comply with state regulations and safety standards
Owner/Operator Manager
14 Years 8 Months- TLP Enterprises provided outsourced billing and practice management services for specialty and family practice providers.
- Experience under this company included:
- Set up new physician office, managing office personnel, hiring employees, processing payroll, and establishing vendor relationships.
- Credentialed and recredentialed physician contracts with insurance companies, establishing new contracts to expand service offerings.
- Created and implemented office manuals, employee manuals, and safety procedure manuals to standardize operations.
- Outsourcing of all medical billing, which included data entry and setting up patient accounts.
- Billing of all charges accrued. Posting all payments received. Sending out patient statements and working with patients on payment plans if needed. Soft collections. Follow up with all insurance companies on outstanding accounts.
- Accounts payable and accounts receivable.
- Provided on-call services to support office operations during staff shortages by filling in for receptionist and back office roles.
Education
- Accounting And Business Management
High School Diploma
- Medical Terminology-ICD-10 Dx And CPT Proce
Skills
Patient scheduling
Insurance verification
Claims processing
Payment reconciliation
EMR charting
Authorization management
Accounts receivable
Attention to detail
Dependable
Fast learner
Personal and professional integrity
Mainly
I would say not accounting for the actual business end of things: I believe I have great customer service and listening skills
including effective communication.
Timeline
Front Desk Receptionist
Payson Dermatology
08.2021 - 08.2025Read More
Office Manager
Payson Physical Therapy
06.2014 - 09.2019Read More
Owner/Operator Manager
TLP Enterprises
09.1999 - 05.2014Read More
Eastern Arizona College
from Accounting And Business Management
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Cortez High School
High School Diploma
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Phoenix College
from Medical Terminology-ICD-10 Dx And CPT Proce
Read More