Teri Stiffler
Wichita,KS
Summary
Detail-oriented and compassionate Medical Support Assistant with 5 years of experience providing administrative and patient support in fast-paced healthcare settings. Skilled in scheduling appointments, managing medical records and coordinating communication between patients and providers.
Overview
3
3
years of professional experience
Work History
Human Services Specialist
State of Kansas
10.2024 - Current
- Use application and review to determine
information for household composition, income,
resources, expenses - Call client for food assistance interview to gain
additional information and clarify all information
listed on application is correct. - Use team script during interview for all
documenting purposes. - Use desk aids to support decisions made during
interview process. - Enter information into eligibility system while
noting on script all information entered. - Make collateral contacts as needed to follow BPM
process. - Provide client with benefit determination, explain
when benefits will be available for use. - Provide referrals for outside services to client such as United Way 211.
- Attend weekly huddles/meetings.
Medical Support Assistant
Robert J Dole VA Medical Center
11.2023 - 09.2024
- Maintain and monitor patient appointment schedules for the clinic.
- Check patients in as they present in clinic.
- Communicate delays in scheduled appointments to the appropriate staff and patients.
- Answer phones, assist veterans in canceling, rescheduling appointments.
- Communicate with veterans via secure messenger/chat.
- Entering no-show information on missed appointments; sending correspondence to veterans via mail and secure
messenger to reschedule when unable to be reached via phone. - Schedule appointments for veterans that requested appointment from online modality.
- Verifying and updating patient demographic information across multiple electronic sources.
- Determine urgency of appointment need with veteran and discuss with provider directly when necessary.
- Enter appointment requests received from providers; reach out to veterans to discuss availability.
- Process walk-in triage patients including informing nurse of medication refill requests.
- Send patient information to care in the community when veteran requests or when wait time eligible.
Claims/Scheduling Specialist
Wichita Urology Group
12.2022 - 11.2023
- Prepared and submited billing data and medical claims to insurance companies.
- Collected and reviewed referrals and pre-authorizations.
- Scheduled, canceled, re-scheduled medical patient appointments and/or consults; entered no-show information.
- Monitored appointment requests from multiple electronic sources.
- Verified and updated demographics and insurance information when patients checked in for appointments.
- Coordinate with providers across multiple disciplines to ensure medical care to patients is met.
- Managed patient systems to verify and validate accuracy and resolve issues
Education
GED -
State of Kansas GED
Wichita, KS05-1999
Skills
- 7 years patient scheduling
- Proficient in Microsoft Office
- Public assistance programs
Timeline
Human Services Specialist
State of Kansas
10.2024 - Current
Medical Support Assistant
Robert J Dole VA Medical Center
11.2023 - 09.2024
Claims/Scheduling Specialist
Wichita Urology Group
12.2022 - 11.2023
GED -
State of Kansas GED