Teriana Graham`
Palm Bay
Summary
Dynamic Medical Records Specialist with extensive experience at Melbourne Healthcare and Rehabilitation Center, excelling in medical records management and compliance auditing. Proven ability to enhance patient data retrieval processes and mentor staff, ensuring adherence to HIPAA standards while fostering a collaborative environment. Strong communicator dedicated to improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
Melbourne Healthcare and Rehabilitation Center
05.2025 - Current
- Managed electronic health record systems to ensure accurate patient data retrieval.
- Conducted regular audits of medical records for compliance with regulatory standards.
- Trained and mentored junior staff on documentation best practices and software usage.
- Streamlined processes for record requests, improving response time for patient inquiries.
Customer Service Representative
Percepta
08.2024 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
CNA
Vicotria Landing
10.2023 - 03.2024
- Educated patients and families on care plans, fostering understanding and adherence to treatment.
- Collaborated with multidisciplinary teams to develop individualized care strategies for patients.
CNA
Melbourne Terrace Rehabilitation Center
09.2022 - 03.2024
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance care quality.
- Monitored patient vital signs and reported changes to healthcare team for timely intervention.
- Maintained accurate patient records, contributing to improved communication among caregivers.
Manager
Sonic
01.2019 - 05.2022
- Supported daily operations by coordinating team schedules and resource allocation.
- Assisted in maintaining compliance with safety regulations and operational guidelines.
- Contributed to process improvements by providing feedback on workflow efficiency.
- Learned inventory management systems to track supplies and manage stock levels.
- Adapted quickly to new tools and technologies for operational tasks.
- Provided support during training sessions, assisting in onboarding new staff members.
Education
High School Diploma -
Heritage High School
Palm Bay, FLSkills
- Medical records management
- Insurance verification
- Medical office procedures
- Medical records filing
- HIPAA expert
- Records request handling
- Telephone etiquette
- Medical office administration
- Records organization
- Medical information release
- Medical records auditing
- Clinical documentation
- Patient confidentiality
- Office administration
- Medical record security
Timeline
Medical Records Specialist
Melbourne Healthcare and Rehabilitation Center
05.2025 - Current
Customer Service Representative
Percepta
08.2024 - 12.2024
CNA
Vicotria Landing
10.2023 - 03.2024
CNA
Melbourne Terrace Rehabilitation Center
09.2022 - 03.2024
Manager
Sonic
01.2019 - 05.2022
High School Diploma -
Heritage High School
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