Teri Ann Brandt
Arlington Heights,IL
Summary
Dynamic Flight Attendant with United Airlines, recognized for exceptional customer service and reliability. Expert in safety procedures and first aid, adept at enhancing passenger satisfaction through attentive service. Proven ability to adapt to challenging situations while collaborating effectively with crew members to ensure a safe and enjoyable flight experience.
Overview
35
35
years of professional experience
Work History
Flight Attendant
United Airlines
11.1989 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Designated Crew Member, Kansas City Chiefs NFL
United Airlines
08.2021 - 02.2024
- Handpicked as a designated crew member for the Kansas City Chiefs' team flights (3 years), ensuring top-tier service for players, coaches, and staff.
Education
Associate of Arts - English Composition
Normandale Community College
Minneapolis, MNSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Team collaboration
- Professional appearance
- Safety procedures
- Crew resource management
Accomplishments
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
United Airlines 100 Best Nominee
- Maintained a high passenger satisfaction rating, earning frequent commendations and letters of appreciation from travelers.
- Selected for special assignments due to outstanding performance.
- Successfully handled multiple in-flight medical emergencies, providing immediate care and coordinating with medical professionals on the ground.
Mom of 30 year old triplets
- Mastered time management, conflict resolution, and adaptability—both in the air and at home—while raising triplets alongside a 36-year career with United Airlines.
Breast Cancer Survivor
Advocated for breast cancer awareness and support, fostering a culture of compassion and encouragement in the workplace.
Timeline
Designated Crew Member, Kansas City Chiefs NFL
United Airlines
08.2021 - 02.2024
Flight Attendant
United Airlines
11.1989 - Current
Associate of Arts - English Composition
Normandale Community College
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