Teri Anne Palmer
Claremont,NH
Summary
Enthusiastic Transit Director eager to contribute to team success through hard work, attention to detail, collaboration and excellent organizational skills. Clear understanding of transportation needs in New Hampshire and have participated in trainings, sub committees regarding mobility management, to include assisting with the NH Statewide Mobility Management Network Blueprint. Motivated to learn, grow and excel in the State Mobility role.
Overview
41
41
years of professional experience
Work History
Independent Contractor
RLS And Associates
Claremont , NH
09.2021 - Current
- Attended the Train the Trainer course to become proficient in training other transit drivers in Emergency Procedures, Defensive Driving, and Passenger Assistance Training.
- Established trainer in the States of Massachusetts and New Hampshire.
Transit Director
Southwestern Community Services
Claremont, NH
08.2019 - Current
- Responsible for directing and coordinating the overall operations of the public transportation program, as well as a volunteer driver program for Sullivan County.
- Ensured compliance with local, state and federal funding sources and am responsible for assessing program capacity to meet the service demands of the community while also being a visionary for service planning, and transportation needs in the community.
- Supervised a team of 15 consisting of transportation drivers, dispatchers, and a trainer.
- Responsible duties included being the Drug & Alcohol Program Manager.
Store Manager
Dollar General Store
Chester, VT
08.2016 - 07.2022
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Police Dispatcher
Charlestown Police Department
Charlestown, NH
02.2016 - 12.2019
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Branch Manager
Bar Harbor Bank & Trust
Lebanon, NH
12.2018 - 08.2019
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Engaged employees in business processes with positive motivational techniques.
- Developed prospects for new customers through weekly cold calling, and visiting local businesses.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Worked closely with customers to find the right product for their financial needs.
Branch Manager
TD Bank
Chester, VT
07.2017 - 12.2018
- Boosted branch sales by developing and deepening customer loyalty through incentive and business programs.
- Identified and capitalized on community business opportunities with effective networking.
- Gathered and reviewed customer feedback to improve operations.
- Supervised a team of tellers, and service representatives.
Correctional Officer
Sullivan County Correctional Facility
Unity, NH
12.2010 - 07.2016
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, work assignments.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Participated in additional training to become a team member, of the Correctional Emergency Response Team.
- Trained new officers, also became the instructor for interpersonal communications.
Fashion Merchandiser/Store Co-Manager
Walmart
Hinsdale, NH
04.1998 - 12.2010
- Responsible for everyday operations in the fashion and home areas of 12 Walmart stores within 3 states.
- Maintained inventory levels, working with vendors to buy the right products for the stores.
- Assisted with the recruiting, hiring, training of new Assistant Managers.
- Assisted with the operations of building a new box store. Building fixtures, supervising teams.
- Maintained daily operations of a big box store. Payroll, inventory levels, budgets.
Assistant Truck Master
U.S. Army Active Duty
Springfield , MA
03.1992 - 10.1999
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
West Rutland High School
West Rutland06.1986
2 Years of Experience - Accounting
Rutland Area Vocational School
Rutland06.1986
Skills
- Interpersonal Communication
- Training and Development
- Teamwork and Collaboration
- Decision Making
- Multitasking Abilities
Accomplishments
- Voted to be the vice-chair of the New Hampshire Transportation Association by my peers.
- Vice chair of the Region 4 Regional Coordinating Council.
- Interim Mobility Manager for Region 4 since 2019.
Timeline
Independent Contractor
RLS And Associates
09.2021 - Current
Transit Director
Southwestern Community Services
08.2019 - Current
Branch Manager
Bar Harbor Bank & Trust
12.2018 - 08.2019
Branch Manager
TD Bank
07.2017 - 12.2018
Store Manager
Dollar General Store
08.2016 - 07.2022
Police Dispatcher
Charlestown Police Department
02.2016 - 12.2019
Correctional Officer
Sullivan County Correctional Facility
12.2010 - 07.2016
Fashion Merchandiser/Store Co-Manager
Walmart
04.1998 - 12.2010
Assistant Truck Master
U.S. Army Active Duty
03.1992 - 10.1999
High School Diploma -
West Rutland High School
2 Years of Experience - Accounting
Rutland Area Vocational School