Terilynn Smith
Harker Heights,TX
Summary
Customer-focused Administrative Professional with over 10 years of experience providing customer service and support across education, insurance, and legal environments. Proven expertise in human resources support, administrative coordination, customer relations, and office operations. Skilled in handling high-volume communications, onboarding coordination, employee records management, and conflict resolution. Recognized for professionalism, empathy, strong organizational skills, and efficiency in resolving concerns while supporting organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Receptionist
Killeen Independent School District (KISD)
01.2024 - Current
- Manage front desk operations and high-volume phone communication
- Maintain and process employee records and service documentation
- Support HR team with recruitment, onboarding, and administrative tasks
- Handle confidential employee inquiries and documentation
- Coordinate incoming/outgoing mail, invoices, and internal requests
Paralegal Intern
MA’AT Heritage Law Group
- 01.2026
- Assisted with legal document preparation and case file organization
- Supported attorney in family law-related matters
- Conducted administrative and client intake support tasks
- Helped maintain organized legal records and documentation systems
- Gained exposure to courtroom procedures and legal workflow
Daycare Manager
Any Time Child Care
01.2013 - 01.2017
- Managed daily operations across multiple childcare center locations
- Supervised staff scheduling, training, and performance
- Coordinated administrative functions to support efficient center operations
- Communicated with parents regarding enrollment, concerns, and program updates
- Ensured compliance with childcare regulations, policies, and safety standards
Education
Bachelor of Applied Arts and Sciences (BAAS) - Business
Texas A&M University-Central Texas
Killeen, TX01-2027
Associate of Applied - Paralegal Studies
Central Texas College
Killeen, TXSkills
- Human Resources & Administrative Support
- Mail processing, invoicing, and administrative coordination
- Handling confidential employee concerns and complaints
- Scheduling, onboarding, and employee communication
- HR front desk operations and high-volume phone systems
- Employee records management
- Paralegal internship experience in law office setting
- Legal research and document preparation
- Case file organization and records management
- Client intake and interview support
- Electronic filing (e-filing) and document management systems
- Office Technology & Organization
- Data entry and database management
- Document tracking and filing systems
- Microsoft Word, Excel, Outlook
- Customer Service & Client Relations
Certification
Paralegal Certificate- Central Texas College
Timeline
Human Resources Receptionist
Killeen Independent School District (KISD)
01.2024 - Current
Daycare Manager
Any Time Child Care
01.2013 - 01.2017
Paralegal Intern
MA’AT Heritage Law Group
- 01.2026
Bachelor of Applied Arts and Sciences (BAAS) - Business
Texas A&M University-Central Texas
Associate of Applied - Paralegal Studies
Central Texas College
Previous Professional Roles
- Insurance Agent
- Patient Scheduler
- Co-Teacher / Classroom Support Staff
- Daycare Manager