Terina Bailey
Vacaville,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Safeway. Skilled in complex problem-solving and staff management, I excel in motivating teams for peak performance. My strong work ethic and exceptional customer service have consistently improved service delivery and operational efficiency.
Overview
37
37
years of professional experience
Work History
Server
Murillos Restaurant
1591 E. Monte Vista Avenue Vacaville CA 95688
07.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Manager
Napolis Pizzeria
2030 Nut Tree Rd. Vacaville CA 95687
10.2018 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Meat Department Manager
Safeway
5918 Stoneridge Mall Rd. Pleasanton, CA 94588
08.1987 - 01.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Trained new employees on handling, safety and stocking procedures.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
Education
High School Diploma -
Vacaville High School
Vacaville, CAHuman Services
Solano Community College
Fairfield, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Team Leadership
- Staff Training and Development
- Complex Problem-Solving
- Verbal and written communication
- Time Management
- Staff Management
Serve Safe Certified
State mandated certification: #5216225 valid from 8/31/2021 - 8/31/2024
Timeline
Server
Murillos Restaurant
07.2021 - 05.2024
Manager
Napolis Pizzeria
10.2018 - 02.2022
Meat Department Manager
Safeway
08.1987 - 01.2018
High School Diploma -
Vacaville High School
Human Services
Solano Community College