Terner SHEARER
Tulsa,OK
Summary
Proven in enhancing customer experiences at Delaware North, I excel in menu knowledge and effective communication, ensuring guest satisfaction. Trained employees, boosting operational efficiency. Skilled in food safety and customer service, my approach significantly improves dining ambiance and streamlines service processes.
Overview
5
5
years of professional experience
Work History
SERVER/BARTENDER
Delaware North
TULSA, OK
12.2019 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
SERVER
Bricktown Brewery
TULSA, OK
08.2020 - 03.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
HASKELL HIGH SCHOOL
Haskell, OK05-2016
Skills
- Menu knowledge
- Food safety compliance
- Customer assistance
- Point of sale
- Problem solving
- Effective communication
- Training new employees
- Responsible beverage service
- Multitasking and organization
- Customer service
ACTIVITES
- CRAFTING AND PAINTING
- KAYAKING
- CONCERTS
Timeline
SERVER
Bricktown Brewery
08.2020 - 03.2022
SERVER/BARTENDER
Delaware North
12.2019 - Current
High School Diploma -
HASKELL HIGH SCHOOL
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