TERNISHA DANIELLE BARKSDALE
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and superior computer skills and telephone etiquette. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Mississippi Sports Medicine and Orthopaedic Center
04.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Representative
Medical Transportation Management
11.2018 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Comcast
01.2016 - 10.2018
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
High School Diploma -
Williams Sullivan High School
Durant, MS05.2012
Skills
- Scheduling Tests and Procedures
- EHR Software
- Patient Eligibility Requirements
- Online Systems
- Referral Verification
- Medical Histories and Vital Statistics
- Calendar and Appointment Management
- Patient Referral
- Telephone Etiquette
- Front Desk Operations
- Payment Scheduling and Collection
- Patient Scheduling
- Reminder Calls
- Prescription Refills
- Typing and Filing
- Insurance Verification
- CPT Coding
- Claim Forms
- Patient Health Information Access
- HIPAA Guidelines
- Co-Payment Collection
- Answer Telephones
Timeline
Medical Receptionist
Mississippi Sports Medicine and Orthopaedic Center
04.2021 - Current
Customer Service Representative
Medical Transportation Management
11.2018 - 04.2021
Customer Service Representative
Comcast
01.2016 - 10.2018
High School Diploma -
Williams Sullivan High School
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