Teroni Roy
Bothell,WA
Summary
18 years old with a high school diploma. A hardworking sales associate with 1-2 years of experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Zara
Bellevue, WA
09.2023 - Current
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Assist customers with transactions
Assistant Manager
Nordstrom
Lynnwood, WA
11.2022 - 09.2023
- Assist customers with transactions
- Assigned work and monitored the performance of the project
- Managed customer service inquiries and complaints promptly.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure a smooth flow of operations.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate, and timely reports of project activities.
Restaurant Hostess
Maltby Pizza and Pasta
Snohomish, WA
06.2022 - 11.2022
- Completed closing duties by emptying trash and wiping tables
- Communicated efficiently with customers, cooks, and servers to ensure quality customer service
- Took to-go orders and phone calls promptly
- Provided and answered questions about menu items and specials.
- Responded appropriately to customer complaints, bringing issues to the attention of the manager
Education
Bachelors of Business Administration - Business
Bellevue College
Bellevue, WA09-2027
High School Diploma -
North Creek High School
Bothell, WA06-2022
Skills
- Cash Handling Accuracy
- Verbal/Written Communication
- Fitting Room Maintenance, cleaned fitting rooms before, during, and after shifts
- Problem-solving assisted any customers who had any problems
- Sales Training, trained new sales associates at both Zara and Nordstrom
- Computer skills, generated the software system and help to fix any problems on the system
Accomplishments
- Worked long hours and was one of the top sellers. This resulted in getting promoted to the job of assistant manager and chosen out of 12 people who were interviewed.
- Persuaded, sold, rang up, and helped customers promptly. This resulted in making over $3,000 in sales in one day, and being one of the top sellers in my department, improved the company's sales by 10%.
- Competed in gymnastics. This resulted in receiving a 2nd place in bars, medal at 12 years old.
Timeline
Sales Associate
Zara
09.2023 - Current
Assistant Manager
Nordstrom
11.2022 - 09.2023
Restaurant Hostess
Maltby Pizza and Pasta
06.2022 - 11.2022
Bachelors of Business Administration - Business
Bellevue College
High School Diploma -
North Creek High School
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