Terra Butsch
Gresham Advanced Dentistry
26
years of professional experience
Dynamic Dental Office Manager recognized for enhancing patient experience and team performance. Skilled in managing insurance processes and maintaining compliance while fostering a collaborative environment that drives operational excellence.
Work History
Dental Office Manager
6 Years 2 Months- Oversaw daily operations, ensuring efficiency in appointment scheduling and patient flow management.
- Trained and mentored staff on best practices for patient care and office procedures.
- Implemented new electronic health record systems to enhance data accuracy and accessibility.
- Developed standard operating procedures to streamline administrative tasks and improve workflow consistency.
- Managed inventory control processes, optimizing supply levels and reducing waste.
- Enhanced patient satisfaction through effective communication and resolution of concerns.
- Conducted regular performance evaluations to foster professional development among team members.
- Led strategic initiatives to increase practice visibility through community outreach programs and marketing efforts.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.
- Improved patient intake process, making it more efficient and reducing wait times.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dental Assistant
17 Years 3 Months- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chair-side assistance, facilitating smooth operation of dental procedures and enhancing team communication.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Collaborated with dental team to streamline workflow and improve patient service efficiency.
- Conducted preliminary assessments, including taking medical histories and vital signs.
- Managed patient records and appointment schedules using dental software systems.
- Educated patients on oral hygiene practices and post-operative care instructions.
- Prepared examination rooms and sterilized instruments to maintain hygiene standards.
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Designed dental report card to explain patient dental health status and treatment plans.
- Verified patient insurance eligibility and benefits.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dental Assistant
2 Years- Assisted dentists during procedures, ensuring patient comfort and safety.
- Prepared examination rooms and sterilized instruments to maintain hygiene standards.
- Educated patients on oral hygiene practices and post-operative care instructions.
- Managed patient records and appointment schedules using dental software systems.
- Conducted preliminary assessments, including taking medical histories and vital signs.
- Collaborated with dental team to streamline workflow and improve patient service efficiency.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Provided chair-side assistance, facilitating smooth operation of dental procedures and enhancing team communication.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Dental Assistant - Dental Assistant
Skills
Treatment Planning
Dental software proficiency
Insurance billing
Schedule management
Dental office management
Patient scheduling
Patient relations
Payment plans
HIPAA compliance
Scheduling
Oral communication
Employee training
Patient care
Electronic dental record (EDR)
Office administration
Inventory management
Medical records management
Motivational skills
Workflow coordination
Human resources
Appointment coordination
Infection control
Office meetings
Non-conformance reports
Regulatory requirements
Budget management
Scheduling and coordinating
Computer skills
Customer service
Teamwork and collaboration
Timeline
Dental Office Manager
Gresham Advanced Dentistry
06.2020 - CurrentRead More
Dental Assistant
Eastside Dental Clinic
03.2003 - 06.2020Read More
Dental Assistant
Gentle Dental
02.2001 - 02.2003Read More
Concorde Career College
Dental Assistant from Dental Assistant
Read More