Terra Kling
Christiana ,pennyslvania
Summary
Dynamic professional with a strong background in customer service and healthcare, notably at Pentahealth. Proven ability to resolve guest complaints swiftly while maintaining high satisfaction levels. Skilled in time management and effective planning, with experience in using EPIC for patient records. Committed to delivering compassionate care and fostering positive guest relations.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Pentahealth
Exton
10.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
Med Tech
Faithful Living
Denver, PA
01.2023 - 05.2023
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Cashier
Golden Triangle
Ephrata Pa
04.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Cocalico High School
Denver, PASkills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Compassion
- Working with EPIC
- Microsoft office
- Guest relations
- Effective planning
Timeline
Front Desk Clerk
Pentahealth
10.2023 - Current
Med Tech
Faithful Living
01.2023 - 05.2023
Cashier
Golden Triangle
04.2021 - 11.2021
Cocalico High School