Terra Lechuga
Alto,NM
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance revenue growth through effective retail strategies and vendor relationship cultivation.
Overview
12
12
years of professional experience
Work History
Managing Partner/ Budtender
Wild West High/ Elevation 6420
Ruidoso, NM
07.2022 - 09.2025
- Directed production of recreational and medical edibles and topicals. Oversaw design and printing of labels and marketing materials. Managed packaging processes for sales and distribution. Maintained workshop sanitation to comply with industry standards. Supervised product conversion in BioTrack. Led financial planning and budgeting initiatives to enhance resource allocation. Cultivated and sustained vendor relationships to optimize supply chain efficiency.
- Executed cannabis retail sales strategies while delivering exceptional customer service.
Pastry Chef, General Manager
Sacred Grounds
Ruidoso, NM
01.2021 - 07.2022
- Achieved consistent quality in pastry production through effective recipe development and execution. Enhanced workflow efficiency by collaborating with kitchen staff to streamline production processes.
- Achieved waste reduction through regular inventory assessments and effective ingredient management. Streamlined in-store pick-up orders and catering services to enhance customer experience. Optimized purchasing and storage processes for food and beverage equipment and supplies, contributing to operational efficiency. Maintained food safety by overseeing proper replenishment, rotation, and storage of food items.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours. Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products. Collaborated with front-of-house team to enhance overall customer experience, receiving positive feedback on service and quality.
- Managed display cases to verify freshness and attractiveness of products.
- Directed daily operations and scheduling of employees to enhance service quality and customer satisfaction.
- Developed proficiency in barista, bartender, and head cook functions to provide seamless coverage during staff shortages.
Slot Supervisor
Inn Of The Mountain Gods Resort and Casino
Mescalero, NM
04.2016 - 01.2021
- Supervised daily operations of slot machines, ensuring optimal performance and compliance with gaming regulations.
- Trained and mentored staff on customer service excellence and operational procedures for slot areas.
- Collaborated with maintenance teams to troubleshoot technical issues, minimizing downtime of gaming equipment.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
- Recorded specifics of machine malfunctions for delegation to maintenance and repair personnel.
Cake Artist
Cake De Jour
04.2013 - 09.2019
- Executed the design and creation of custom cake decorations, employing fondant and edible paints for artistic presentation.
- Facilitated collaboration with clients to envision and craft unique cake designs that align with their specific desires.
- Engineered advanced cake assembly processes, focusing on maintaining structural soundness and enhancing visual aesthetics.
- Implemented and upheld rigorous sanitation protocols to meet food safety regulations.
- Managed the delivery and installation of custom wedding and special occasion cakes, ensuring adherence to client specifications and event timelines.
- Managed logistics operations and nurtured vendor relationships, contributing to the successful execution of wedding and catering events.
Education
Culinary Arts in Pastry Chef, Cordon Bleu -
Johnson & Wales University
Denver, COHigh School Diploma -
Emily Griffith High School
Denver, CO1995
Certified Massage Therapist -
Denver School of Massage Therapy
Aurora, COCertified Stunt Driver -
Motion Picture Driving Clinic
Rosamond, CA09-2024
Skills
- Retail math
- Cash handling
- Clean workspace maintenance
- Microsoft Office, Word, Excel, Power Point, Publisher, POS systems, Canva, Bio Track, Dutchie
- Customer Service 25 years
- Merchandising display arrangement
- Sales 18 years
- Marketing
- Inventory Control
- Serving
- Operations management
- Revenue growth
- Ethical leadership
- Regulatory compliance
- Food safety expertise
Timeline
Managing Partner/ Budtender
Wild West High/ Elevation 6420
07.2022 - 09.2025
Pastry Chef, General Manager
Sacred Grounds
01.2021 - 07.2022
Slot Supervisor
Inn Of The Mountain Gods Resort and Casino
04.2016 - 01.2021
Cake Artist
Cake De Jour
04.2013 - 09.2019
Culinary Arts in Pastry Chef, Cordon Bleu -
Johnson & Wales University
High School Diploma -
Emily Griffith High School
Certified Massage Therapist -
Denver School of Massage Therapy
Certified Stunt Driver -
Motion Picture Driving Clinic