T’erra Muhammad
Information Technology Analyst
Desoto,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I ‘am an exceptional communicator with supervisors and customers. My major strengths include strong leadership, excellent in multi-tasking, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment. With over 10 Years of experience in the Mortgage, finance ,and IT industry.
Overview
10
10
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Claims Adjuster
State Farm
Dallas, TX
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Business Operations Analyst
Ettain Group
01.2022 - 12.2022
- Drove team progress to overcome obstacles and realize success throughout life of each project.
- Attended daily meetings to realize full team engagement & progress being made towards overall goal.
- Managed product backlog to ensure transparency and supported team members as needed
- Provided performance analysis for H2O application, informing senior decision-makers of vital sales and profit metrics.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Senior Analyst
Community Loan Servicing, LLC
01.2021 - 09.2021
- Delivered in-depth Encompass training, imparting knowledge of best practices for protecting data and minimizing errors.
- Liaised between origination's and closing department, increasing production by 10% ensuring all closing, appraisal payments, and documents have all been properly signed/received
- Identified and resolved problems through root cause analysis and research.
- Managed customer relations by developing effective communications process.
Senior Associate
RoundPoint Mortgage Servicing Corporation
09.2019 - 11.2020
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Produced documentation, status reports and presentations.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Business Operations Specialist
Nationstar Mortgage/Mr.Cooper
06.2016 - 07.2018
- Collaborated with product owners, and team members to define solutions and drive progress.
- Planned best practices and encouraged team cohesion, overcoming impediments.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on schedule.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Collected, arranged and input information into database system.
Account Manager
Computer Merchants
09.2014 - 06.2016
- Managed 50+ accounts daily with by reviewing and mitigating discrepancies and collaborating with account holders.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Education
Associate - Cybersecurity
University of Phoenix
Tempe, AZ 12.2022 - Current
Phlebotomy & EKG - Medical Assisting
Concord Career Institute
Arlington, TX 12.2008 - 10.2009
High School Diploma -
Corsicana High School
Corsicana, TX05.2006
Skills
- Data Entry
- Microsoft Word, Excel, PowerPoint, Outlook, Teams, & office/
- Empower/Black Knight/Oracle
- Problem solving
- Lean Thinking
- Reflective decision making
- Collaborative mindset
- Liability Determinations
- Project Management Abilities
- Training Skills
- Detailed Meeting Minutes
- Information Updates
- Investigation Leadership
- Security Administration
- Service Quality
- Strong Communication and Interpersonal Skills
- Asset Recovery
- Risk Management
Certification
- Professional Scrum Master ( PSM1)
- Certified Scrum master
- Certificate of completion for phlebotomy & medical assisting
Timeline
Claims Adjuster
State Farm
07.2023 - Current
Associate - Cybersecurity
University of Phoenix
12.2022 - Current
Business Operations Analyst
Ettain Group
01.2022 - 12.2022
Senior Analyst
Community Loan Servicing, LLC
01.2021 - 09.2021
Senior Associate
RoundPoint Mortgage Servicing Corporation
09.2019 - 11.2020
Business Operations Specialist
Nationstar Mortgage/Mr.Cooper
06.2016 - 07.2018
Account Manager
Computer Merchants
09.2014 - 06.2016
Phlebotomy & EKG - Medical Assisting
Concord Career Institute
12.2008 - 10.2009
High School Diploma -
Corsicana High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Andrew BonczkowskiAndrew Bonczkowski
Catastrophe Claims Adjuster at State FarmCatastrophe Claims Adjuster at State Farm