Terra Nelson
Saint Charles,MO
Summary
Proven achiever with extensive experience at Fiserv, adept in complex problem-solving and fostering strong relationships. Excelled in roles requiring attention to detail and computer proficiency, significantly improving process efficiency. Demonstrates a commitment to customer service excellence and team collaboration, ensuring high-quality outcomes and workplace safety.
Overview
18
18
years of professional experience
Work History
Associate
Fiserv
05.2006 - Current
Responsible for sorting tickets by date and/or priority
Reading job tickets for instructions
Sending jobs through intelliscribe
Scanning tickets
Moving jobs to complete files.
Setting up printers to run jobs
Making sure stock is available and if not ordering stock
Proofreading completed jobs
Work with IT for questions about job tickets
Working without supervision
Keeping area clean
Being a team player
Availability for OT
Volunteering to help other departments
Card Services
Fulfillment
Education
High School Diploma -
Pattonville High
Maryland Heights, MO05.1991
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- MS Office
- Customer service orientation
- Order Fulfillment
- Cross-Functional Teamwork
- Performance Improvement
- Strategy Development
- Process Improvement
- Product Inspection
- Calendar Management
- Friendly and Helpful
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Reliable and Responsible
- Organization
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Flexible Hours
- Ability to Lift 40 pounds
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Basic Mathematics
Timeline
Associate
Fiserv
05.2006 - Current
High School Diploma -
Pattonville High
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