Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Terra Palmer

Nashville,TN

Summary

Systematic and well-organized mortgage loan professional adept at keeping track of all due dates and maintaining smooth processes. Skilled at clearing up conditions through diligent research and strong attention to detail. Excellent communication, multitasking and prioritization skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SHIFT LEADER / CASHIER / CATERTING

TAZIKI'S MEDITERRANEAN CAFÉ
03.2023 - Current
  • Create a warm friendly atmosphere for guests
  • Provide answers to guests' inquiries and recommendations for the menu
  • Maintain hygiene standards, clean environment, and adhere to food safety regulations
  • Work closely with other staff to provide the ultimate guest experience.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

MORTGAGE LOAN ASST

FIRST TRUST HOME LOANS and F&M BANK
02.2021 - 10.2023
  • Knowledge of multiple loan products, qualification requirements, and following regulatory guidelines
  • Managed pipeline efficiently, prioritizing tasks based on deadlines while consistently meeting performance targets.
  • Improved accuracy in borrower's information verification process through meticulous attention to detail when reviewing documentation against application data inputs.
  • Maintained excellent communication channels between clients, loan officers, and underwriters to ensure prompt resolution of issues during application process.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Maintain multiple CRM systems for effective workflows, social media integrations, and marketing tools
  • Engage in ongoing training to stay up to date with policies, regulations, and industry compliance.
  • Supported underwriters, ensuring efficient workflow through timely submission of completed files.
  • Assisted in increasing loan approval rates with thorough review of documentation and proactive follow-up on missing items.
  • Expedited closings by coordinating effectively with title companies and attorneys throughout the settlement process.

SERVER/ HOSPITALITY ASSOCIATE

OMNI HOTELS & RESORTS
09.2013 - 10.2020
  • My role was server and hospitality professional in the main 3-meal a day restaurant in hotel
  • My management team deemed me lead server and entrusted me with serving distinguished guests and celebrities.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

SERVER/ HOSPITALITY ASSOCIATE

JIM N' NICKS BBQ
08.2004 - 01.2014
  • My main position was a server and bartender. I also hosted, catered events, and was a shift leader.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Bachelor of Arts - Social Work

UT-CHATTANOOGA

Bachelor of Arts - Social Work

Tennessee State University
Nashville, TN
05.2007

Skills

  • Computer proficiency
  • Data analysis
  • Effective verbal and written communication
  • Task/ case management
  • Team collaboration
  • Adaptability/ Fast Learning
  • Problem solving and Critical thinking
  • Cultural sensitivity
  • Interpersonal Skills
  • Conflict resolution
  • Microsoft 365
  • SureFire (CRM)
  • Encompass
  • Google Workspace
  • Strong Verbal and Written Communication
  • Attention to detail
  • Adaptability and flexibility

References

Available upon request

Certification

  • Xinnix Mortgage Training - completed February 2021

Timeline

SHIFT LEADER / CASHIER / CATERTING

TAZIKI'S MEDITERRANEAN CAFÉ
03.2023 - Current

MORTGAGE LOAN ASST

FIRST TRUST HOME LOANS and F&M BANK
02.2021 - 10.2023

SERVER/ HOSPITALITY ASSOCIATE

OMNI HOTELS & RESORTS
09.2013 - 10.2020

SERVER/ HOSPITALITY ASSOCIATE

JIM N' NICKS BBQ
08.2004 - 01.2014

Bachelor of Arts - Social Work

UT-CHATTANOOGA

Bachelor of Arts - Social Work

Tennessee State University

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Terra Palmer