Terra Phelps
Cloningers Marketplace
Baytown,TX
2027
years of professional experience
Dynamic Food Service Manager with a proven track record at Cloningers Marketplace, excelling in staff leadership and customer service. Enhanced operational efficiency through effective scheduling and inventory control, reducing waste significantly. Known for fostering a positive work environment and motivating teams to achieve high performance and compliance with safety standards.
Work History
Food Service Manager
2 Years 4 Months- Managed daily food service operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff on food preparation techniques and customer service standards.
- Implemented inventory control procedures to reduce waste and optimize supply .
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Production Worker
- Operated machinery to dispose wood products efficiently and safely.
- Collaborated with team members to maintain workflow and meet production targets.
- Participated in regular safety meetings, contributing to overall team compliance initiatives.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained machines and cleared work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Performed general equipment maintenance and repair to minimize downtime.
Food Service Manager
- Implemented inventory control procedures to reduce waste and optimize supply chain efficiency.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than 10 team members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
Education
High School Diploma
Skills
Customer service
Staff leadership
Staff supervision
Staff motivation
Ordering supplies
Hiring and firing
Safe food handling
ServSafe food manager
Multitasker
Scheduling staff
Scheduling
Team leadership
Delegating assignments and tasks
Employee performance evaluations
Calm and pleasant demeanor
Timeline
Food Service Manager
Cloningers Marketplace
05.2024 - 09.2026Read More
Production Worker
Idaho Forest Group
2022 - 2024Read More
Food Service Manager
Cloningers Market Place
2019 - 2022Read More
Foresthill High School
High School Diploma
Read More