Terrance Conaway
Indian Trail,NC
Summary
Proven Service Advisor with a track record of enhancing customer satisfaction and retention at Hendrick BMW Northlake. Skilled in vehicle assessment and CRM software, adept at developing strong client relationships. Achieved significant improvements in service goals through effective multitasking and organization. Demonstrates a strong work ethic and exceptional problem-solving abilities, ensuring high-quality customer service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Hendrick Bmw Northlake
Charlotte, NC
11.2021 - Current
- Ensured that all customer inquiries were handled promptly and accurately.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Led on- and off-site customer support teams across multiple time zones.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Excelled in exceeding daily credit card application goals.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Service Advisor
Mercedes Benz
Fort Walton Beach, FL
02.2018 - 11.2021
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
Client Sales Representative
Hendrick Lexus Kansas City North
Kansas City, MO
06.2015 - 01.2018
- Developed and maintained relationships with influential customers in assigned territory to enhance company and product loyalty, build client's brands and generate sales.
- Posed as models for advertising, artistic creation and display of goods.
- Listened to customer needs to identify and recommend best products and services.
- Presented complex product solutions to customers in a clear and concise way that resulted in increased revenue growth for the organization.
- Reduced process lags by training employees on best practices and protocols.
- Provided customers with detailed information about products and services offered by the company.
- Maintained accurate records of all sales activities including cold calls, presentations, closed sales, and follow-up activities.
- Developed relationships with key decision makers within client organizations to maximize sales opportunities.
- Assisted with the development of marketing strategies for various products and services.
- Researched potential markets for new business opportunities.
Education
Associate of Arts -
Johnson County Community College
Overland Park, KS10-2019
Skills
- Vehicle assessment
- Bill preparation
- Price quoting
- Documentation and reporting
- CRM software
- Computer skills
- Strong work ethic
- Program follow-up and assessment
- Repair quality inspections
- Client rapport
- Multitasking and organization
- Customer retention
- Quality inspection
- Listening skills
- Service scheduling
- Handling customer complaints
Accomplishments
US Army retired Veteran
Timeline
Service Advisor
Hendrick Bmw Northlake
11.2021 - Current
Service Advisor
Mercedes Benz
02.2018 - 11.2021
Client Sales Representative
Hendrick Lexus Kansas City North
06.2015 - 01.2018
Associate of Arts -
Johnson County Community College
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