TERRANCE EUGENE WOODS JR.
Austin
Summary
Detailed-oriented Dispatcher with over 5 years of experience ensuring strong customer service and interpersonal skills Dependable and reliable Follow procedures very closely Able to determine efficient routing between multiple points. Support daily operation of the company by scheduling and dispatching workers, monitoring work progress, and handling customer requests.
Overview
12
12
years of professional experience
Work History
Dispatcher
UPS
01.2022 - Current
- A highly motivated team leader with over 10 years experience in leading teams
- Proven track record of delivering projects on time and within budget
- Managed a team of 40
- Deliver team training sessions to ensure team members are up-to-date on the latest process and procedure
- Assisted in recruitment, selections, and on boarding of new team members
- Generated daily, weekly, monthly and quarterly reports regarding performance metrics and customer retention rates and satisfaction rates
- Responsible for all planning and scheduling of all drivers assignments thereby protecting of companies bottom
- Manage 40+ union and nine union drivers on a daily basis
- Reconcile payroll records for round rock, Austin, Belton and El Pa
- Ensure staff compliance and policy and procedures and standards to enable the safety of the Team
- Prepared and submitted reports to management
- Supervise process and procedures to ensure effective and efficient delivery of product
- Resolved customer complaints and inquiries in a time
- Provided coaching and counseling to improve performance and development of the team members
- Played role in transitioning team members separation from the company
Dispatcher
UPS
01.2019 - 01.2022
- Manage 40, eighteen-wheeler drivers
- Create daily work schedules
- Responds to customers’ pick up requests and integrates them into the Dispatched plans
- Addresses customer concerns and questions.
- Review drivers hours of service daily to ensure their compliance with regulations (DOT) and UPS polices.
- Conducts monthly DOK interviews, administers district mandated safety tests and communication.
- Monitors the feeder Main Menu “scratch pad” and correct errors in a timely manner.
- Provides positive feedback and celebrates safety milestones with the driver group.
- Completes all required compliance forms/tests/ CBTs in a timely manner.
Logistics Service Representative
Medspeed
04.2013 - 01.2019
- Transport pharmaceuticals, hospital supplies, interoffice mail, lab specimens, medical records and related materials.
- Operate hand-held scanning device to accurately track items through the transportation process.
- Demonstrate safe and courteous driving behavior.
- Display a professional image to clients and the public through appearance and interaction.
- Drive vehicle on various roads and in varying weather conditions.
Education
High School Diploma -
John H Reagan High School
05.2007
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- TMS
- TOFCS
- EPTS
- FTS
Timeline
Dispatcher
UPS
01.2022 - Current
Dispatcher
UPS
01.2019 - 01.2022
Logistics Service Representative
Medspeed
04.2013 - 01.2019
High School Diploma -
John H Reagan High School
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