Terrance Gray
Mansfield,TX
Summary
U.S. Navy veteran with administrative customer service and legal support experience across transportation operations and safety compliance. Manage records and documentation to support legal and administrative workflows. Coordinate priorities and communicate clearly with customers and personnel in high-tempo environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Truck Driver
OLD DOMINION
Garland, Texas
01.2025 - 06.2026
- Full- time 50 hours/week
- Safely operated tractor-trailer combinations, adhering to DOT regulations and company policies.
- Coordinated routes and time-sensitive deliveries, prioritizing safety and reliability while maintaining compliance with regulations.
- Executed accurate bills of lading, manifests, electronic logs, and other transportation documents to ensure compliance and operational efficiency.
- Delivered exceptional customer service through clear communication with customers, dispatchers, and team members, enhancing overall client satisfaction.
- Earned a 2.0 Customer Award for excellence in customer service delivery.
OTR TRUCK DRIVER
SWIFT TRANSPORTATION
, US
01.2023 - 01.2025
- Ensured timely, safe, and efficient delivery of goods and materials to specified destinations.
- Performed regular maintenance and inspections of vehicles to ensure mechanical integrity and compliance with safety standards.
- Facilitated effective communication with customers and team members to improve overall customer service experience.
AVIATION BOATSWAIN'S MATE/LEGAL CLERK ABF2 (SW) E5
U.S. NAVY
Norfolk, VA
11.2016 - 01.2023
- Supported military defense attorneys and service members by managing client interactions, conducting conflict checks, documenting cases, and performing legal research.
- Supported 22 client phone calls and interviews, processed conflict checks for 17 clients, and assisted with seven administrative separation boards and three general courts-martial.
- Maintained accurate records, correspondence, and case files, ensuring compliance with regulations while safeguarding sensitive information.
- Coordinated personnel training for sailors as crew leader, enforcing safety protocols and operational procedures.
- Conducted aviation fueling quality-control inspections, maintenance checks, inventory management, and ensured operational readiness in a high-tempo environment.
- Completed approximately 6,000 hours toward an industrial maintenance mechanic apprenticeship while earning multiple Navy qualifications.
- Achieved strong performance evaluations highlighting leadership, initiative, technical expertise, reliability, teamwork, and professional performance.
WINDOW CLERK
UNITED STATES POSTAL SERVICE
NASHVILLE, TN
01.2014 - 11.2016
- Responded to queries about mail regulations, postage rates, and post office box services, providing accurate information.
- Assisted with package mailings and stamp sales, managing certified mail notices, deliveries, and returns efficiently.
- Managed morning mail receipt and distributed to carrier stations, ensuring timely service.
Education
HIGH SCHOOL DIPLOMA -
La Vergne High School
05-2012
Skills
- Customer service and support
- Administrative support
- Legal administration
- Records management
- Data entry
- Microsoft Office proficiency
- Communication skills
- Leadership and team building
- Training and mentoring
- Problem solving
- Conflict resolution
- Time management
- Organizational skills
- Quality assurance
- Safety compliance
- Operations coordination
- Inventory management
- Attention to detail
Personal Information
Administrative & Operations Professional
Certification
- Commercial Driver License (CDL)
Accomplishments
- Navy Performance Awards/Recognition — Multiple evaluations recognizing exceptional initiative, leadership, technical expertise, teamwork, and professional performance.
- Navy Advancement Recognition — Repeated strong recommendations for advancement based on documented performance.
- 2.0 Customer Award — Old Dominion Freight Line — Recognition for customer service and commitment to customers.
Timeline
Truck Driver
OLD DOMINION
01.2025 - 06.2026
OTR TRUCK DRIVER
SWIFT TRANSPORTATION
01.2023 - 01.2025
AVIATION BOATSWAIN'S MATE/LEGAL CLERK ABF2 (SW) E5
U.S. NAVY
11.2016 - 01.2023
WINDOW CLERK
UNITED STATES POSTAL SERVICE
01.2014 - 11.2016
HIGH SCHOOL DIPLOMA -
La Vergne High School