Terrance K. Brown
Raleigh,NC
Summary
Reliable, energetic, and resourceful customer service professional with over 30 years of experience in property Management, maintenance, construction, sales, and service, including resolving customer complaints and promoting conflict resolution. I constantly look to hone my ability to cultivate key client, vendor, and contractor relationships on many diverse projects. I have developed during my career an expertise in client services, account management, relationship building, and communication.
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Portfolio Community Manager
Cedar Management Group
Raleigh, North Carolina
10.2024 - 01.2026
- Manage 27 communities composed of over 1800 single-family homes, townhouses, condominiums and commercial properties. My responsibilities include:
- Essential Functions and Basic Duties:
- Read, understand and interpret association governing documents and contracts.
- Develop and recommend community strategies and plans to meet both the short and long term community association goals.
- Work within the budget constraints of the community and ensure integrity of financial reports for each community managed.
- Provide visible leadership and regular communication with boards and committees, as well as all community association members.
- Coordinate, prepare and conduct board and membership meetings as required in the community governing documents and contract.
- Conduct property inspections.
- Interact with a variety of property owners and issues to identify and resolve problems.
- Recommend qualified vendors to achieve work and oversee vendor performance.
- Make recommendations to boards for resolution on all financial matters of the association.
- Prepare and recommend annual financial budget to the board of each community.
- Provide professional guidance to the associations using association management best practices.
- Supervise on-site staff where applicable.
Portfolio Community Manager
Community Association Management Services (CAMS)
Raleigh, North Carolina
08.2022 - 09.2024
- Manage 27 communities composed of over 1800 single-family homes, townhouses, condominiums and commercial properties. My responsibilities include:
- Essential Functions and Basic Duties: Same As Above
Assistant Community Manager/Lifestyle Director
Associa HRW
Raleigh, North Carolina
04.2022 - 08.2022
- Management of the Highland Creek Home Owners Association, a 1,100 unit community of single-family homes and townhomes. My responsibilities include: Daily operations, regular interaction with and support of Board of Directors members, homeowners, vendors, neighborhood meeting attendance and budget preparation.
- As the Lifestyle Director, I coordinate, maintain, plan and promote a full social calendar of activities, clubs, classes, and events for residents.
Property/Site Manager
Associa Hawaii
Honolulu, Hawaii
03.2018 - 03.2022
- Management of all aspects of multifamily residential properties including low and high-rise, condominium apartments, townhouses, etc. Including maintenance, inspections, repairs, routine services, security, access control, budgets and reserve budgets, conflict resolution, violations, risk management and record keeping.
- At every property I served, I was able to develop a close and confident relationship with Board of Directors and all residents, who could depend on me for prompt, reliable and timely customer service and conflict resolution.
- Developed useful techniques to select and establish productive relationships with the right vendors and contractors to complete projects on time, on budget and correctly.
- Maintained a peaceful, calm and safe environment for residents through regular and often communications through notices, email, Town Square and always answering the phone (by second ring whenever possible) and always being available to answer questions.
Resident Manager
Touchstone Properties
Honolulu, Hawaii
11.2017 - 04.2018
- Management of the daily operation and administration of Hale Ana’ole, a 2 building, 107-unit high-rise condominium community. Including providing excellent customer service, supervision of landscaping and maintenance of common areas, soliciting bids, screening contractors and vendors and project management, enforcing house rules, submitting weekly incident reports and monthly management reports to AOAO Board of Directors.
Resident Manager
Mauna Kai Condominiums
Princeville, Kauai, Hawaii
04.2017 - 09.2017
- Management of a 19 building, 46-unit bungalow style condominium community with the largest privately owned swimming pool on the North shore of Kauai and providing excellent customer service, supervision of swimming pool maintenance, landscaping and maintenance of common areas, soliciting bids, screening contractors and vendors and project management.
Maintenance Team Member
Airport Industrial Park Association
Honolulu, Oahu, Hawaii
07.2016 - 04.2017
- AIPA is an owner developer of over 13 million square feet of multi-level office, warehouse and commercial property located adjacent to the Honolulu, Daniel K. Inouye, International Airport. My responsibilities as a member of the maintenance team include, electrical maintenance and troubleshooting, demolition, build-out and conversion of commercial spaces for new tenants, waterproofing, carpet replacement, window cleaning, carpentry, dry wall installation and painting.
Resident Manager
Hawaiian Properties - Part Time
Honolulu, Hawaii
08.2013 - 04.2017
- My responsibilities included the daily operation and administration of Ward Villa Condominiums a 36-unit condominium community. This role included providing excellent customer service, supervision of swimming pool, landscaping, maintenance of common areas, soliciting bids, screening contractors and vendors as well as project management.
Martin Garage Doors Hawaii
Honolulu, Hawaii
10.2012 - 08.2015
- My responsibilities included Commercial and Residential Sales, Service, Installation & Field Technician of overhead doors (garage, sectional and roll type), carport conversion, manual & automated electronic security gate systems, electronic automated sliding entry doors and gates. Assist customers with product information, quality control and care. Owner: Claude Thompson - cell: 808-781-7404 (No longer in business).
Raynor Kauai Overhead Door Co.
Honolulu, Hawaii
09.2002 - 10.2012
- Position: Sales, Service and Installation Field Technician Responsibilities: Sales, service and installation of commercial and residential overhead doors (garage, sectional and roll type), carport conversion, manual & automated electronic security gate systems, electronic automated sliding entry doors, video and security systems. The use and maintenance of company vehicle. Owner: Paul Tjarks - cell: 808-652-7075 ofc: 808-822-3669
Supply & Logistics
United States Marine Corps
Camp Pendleton South, CA/Okinawa, Japan
11.1986 - 10.1994
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Certified Manager of Community Associations -
04-2025
Pool & Hot Tub Alliance Certified Pool & Spa Operator Certificate Course - undefined
01-2022
Community Association Institute (CAI) M100 Essentials Of Community Association Management - undefined
03-2021
United States Marine Corps Supply Operations - Logistics And Supply Chain Management
Marine Corps School Of Supply Control And Logistics
Camp Lejeune, Jacksonville, North Carolina04-1987
Edward Bok Vocational Technical High School - Electronics/Electronics Theory
06-1982
Skills
- Completed the Community Associations Institute CMCA course: Certified Manager of Community Associations (CMCA)
- Completed the Community Associations Institute M100 course: Essentials of Community Management
- Proficient with Microsoft Office Suite, Windows & Mac OS X
- Excellent Customer Service knowledge and experience
- Knowledgeable of various conflict resolution techniques
- Experienced communicating and building relationships with contractors, vendors, board members, owners and residents
- Ability to manage time and prioritize tasks and meeting deadlines
- Certified Pool & Spa Operator (CPO)
- Community engagement
- Daily operations management
- Financial budgeting and reporting
- Vendor management
Certification
- Certified Manager of Community Associations (CMCA), CAMICB (Community Association Managers International Certification Board) Certification Number: 25157- April 1, 2025
Timeline
Portfolio Community Manager
Cedar Management Group
10.2024 - 01.2026
Portfolio Community Manager
Community Association Management Services (CAMS)
08.2022 - 09.2024
Assistant Community Manager/Lifestyle Director
Associa HRW
04.2022 - 08.2022
Property/Site Manager
Associa Hawaii
03.2018 - 03.2022
Resident Manager
Touchstone Properties
11.2017 - 04.2018
Resident Manager
Mauna Kai Condominiums
04.2017 - 09.2017
Maintenance Team Member
Airport Industrial Park Association
07.2016 - 04.2017
Resident Manager
Hawaiian Properties - Part Time
08.2013 - 04.2017
Martin Garage Doors Hawaii
10.2012 - 08.2015
Raynor Kauai Overhead Door Co.
09.2002 - 10.2012
Supply & Logistics
United States Marine Corps
11.1986 - 10.1994
Pool & Hot Tub Alliance Certified Pool & Spa Operator Certificate Course - undefined
Community Association Institute (CAI) M100 Essentials Of Community Association Management - undefined
Edward Bok Vocational Technical High School - Electronics/Electronics Theory
Certified Manager of Community Associations -
United States Marine Corps Supply Operations - Logistics And Supply Chain Management
Marine Corps School Of Supply Control And Logistics
Section name
- April 2, 2026
- Dear Sir/Madam
- Thank you very much for considering my application for the Property/Community Manager position. As Community Manager with Cedar Management Group, CAMS (Community Management Services), and Property/Site Manager for Associa, Hawaii, and Associa HRW of Raleigh, NC, since August of 2018, I have gained extensive experience on various and very different properties and situations. I have, from the beginning, found that the best technique for accomplishing tasks and meeting goals is to be always available, willing to listen, learn and to take on any task. The knowledge and experience I have gained over the years like, becoming a Certified Pool Operator, acquiring certification as Certified Manager of Community Associations and being hands on is priceless. My biggest accomplishment is the education and experience I have gained! The many skills I have developed are the result of doing the work, interacting with clients and customers and maintaining an attitude of gratitude as well as an eager desire to be of service. In every case and every property where I contributed, I believe I left them better than when I began! I have full confidence that I will fulfill the requirements of this position and excel.
- I truly enjoy this industry and look forward to becoming a part of your team.
- Thank you again for your time and consideration and I look forward to interviewing with you at your earliest convenience.
- Sincerely
- Terrance K. Brown