Terrance Phipps
Raleigh,NC
Summary
Resourceful Resident Manager, known for high productivity and efficient task completion. Specialize in tenant relations, facility management, and conflict resolution. Excel in communication, leadership, and problem-solving to enhance living environments and operational efficiency. I greatly appreciate your time and consideration. Thank you.
Overview
19
19
years of professional experience
Work History
Resident Manager
Volunteers of America
Durham, NC
09.2022 - Current
- Company Overview: Non-Profit.
- A dual role of Property Manager and Resident Services Coordinator for Veterans' Permanent Supportive Housing Apartments.
- Collecting rental payments by check or money order, calculating balances, and notifying residents of their balances by the 15th of every month.
- I'm responsible for calculating the income of applicants, collecting documentation, and entering financial information into the North Carolina Housing Finance database.
- Supervising staff on de-escalation tactics.
- Consistently communicating with vendors to hire them for necessary facility improvements.
- Overseeing daily operations, maintenance, and administration of the property.
- Maintaining the overall cleanliness of the leasing office, and communicating with HUD-VASH Case Managers in reference to coordinating services for the residents in need.
- Organizing monthly meetings for residents to communicate with representatives from various community programs.
LLC Owner
Self Love LLC
Raleigh, NC
02.2021 - Current
- Co-owner of a lifestyle brand that creates literature and clothing to promote the importance of love and acceptance of self.
- Written and published a children’s book entitled “A Time to Fly,” detailing the feelings of an anxious larva anticipating the day he turns into a fly. The book is meant to teach children how to love themselves through all stages of life.
- Launched a website to sell all of the company's products.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Identified new opportunities for growth, expansion, and diversification.
- Hosted special events to boost brand awareness and increase community engagement.
Veteran Support Specialist
Volunteers of America
Durham, NC
01.2021 - 09.2022
- Company Overview: Non-Profit
- Conducted applicant interviews and collected necessary applicant documentation at a veterans' transitional housing complex.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Calculated the income of applicants to ensure eligibility.
- I uploaded resident files to the North Carolina Housing Finance database.
- I conducted and documented monthly inspections on every occupied unit.
- Oversaw regular case management with veterans on my caseload.
- Answered phone calls from interested veterans, and communicated the organization’s list of services.
- Maintained positive working relationship with fellow staff and management.
Service Center Associate/ Office Assistant
Food Lion
Raleigh, NC
03.2006 - 04.2015
- I was responsible for controlling the flow of transactions while maintaining strong customer relationships
- I counted thousands of dollars on a daily basis, and operated a computer accounting database
- I counseled co-workers on how to increase store sales and enhance productivity, while maintaining a detailed understanding of company rules and regulations
Education
Bachelor of Mass Communication - Communication Studies
North Carolina Central University
Durham, NC12.2011
Skills
- Administrative Oversight
- Leasing
- Property Oversight
- Time management
- Microsoft Outlook
- Microsoft Word
- Micorsoft Excel
- Fair Housing Regulations
- Writing Skills
- Supervising experience
Websites
Affiliations
- Songwriting
- Brand Building
- Music Production
- Fashion Design
Timeline
Resident Manager
Volunteers of America
09.2022 - Current
LLC Owner
Self Love LLC
02.2021 - Current
Veteran Support Specialist
Volunteers of America
01.2021 - 09.2022
Service Center Associate/ Office Assistant
Food Lion
03.2006 - 04.2015
Bachelor of Mass Communication - Communication Studies
North Carolina Central University