Terrance Rice
Las Cruces,NM
Summary
PHONE Committed to working independently as well as part of a team to maintain the (575) 449-6256 highest level of patient care standards where there is a need for professionalism, EMAIL attention to detail, compassion, and integrity. Trice686@gmail.com
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Ultimate Medical Academy Online Operations
Las Cruces, NM
12.2024 - Current
- Statements for the role of Medical Administrative Assistant at Ultimate Medical Academy Online Operations, designed to enhance your existing work history while mirroring my writing style:
- Here are six original resume statements for the role of Medical Administrative Assistant at Ultimate Medical Academy Online Operations, designed to enhance your existing work history while mirroring your writing style:
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Greeted patients and provided required paperwork to facilitate services.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Called patients to confirm scheduled appointments day in advance.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Assisted with compliance documentation to meet regulatory standards, promoting a safe healthcare environment.
- Trained new staff on office protocols and software tools, enhancing team efficiency and workflow.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Communicated effectively with patients and families regarding care procedures, fostering trust in healthcare services.
- Maintained accurate electronic health records (EHR) by verifying and updating patient information regularly.
- Coordinated patient appointments and follow-ups, ensuring timely access to healthcare services.
- Processed insurance claims and managed billing inquiries, facilitating seamless financial transactions for patients.
- Maintained and updated patient records for accurate, current medical histories.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Customer Experience Associate II
Conduent
09.2019 - Current
- Providing customers with appropriate customized solutions to meet their Ability to Work in a Team needs
- Providing customers with important information while communicating in a Ability to Work Under warm empathetic manner
- Pressure
- Gathering information to keep customer profiles and accounts up to date
- Commercial Solutions, LLC
Leasing Consultant
Ryan's Crossing Apartments
El Paso, TX
03.2022 - 08.2024
- El Paso, TX
Caregiver/Personal Care Aide
Casa Arena Blanca
06.2017 - 03.2019
- Closely monitored client vital signs, administered medications and tracked interpersonal behaviors to keep healthcare supervisor well-informed.
- Communication
- Helped family members plan healthy meals to provide adequate nutrition for client well-being.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Customer Service Representative
Convergys
08.2016 - 06.2017
- Worked with management to propose and implement proactive customer service solutions.
- Promoted available products and services to customers during service, account management and order calls.
Caregiver
The Opportunity Center
02.2013 - 01.2015
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Kept household areas clean and well-stocked by running errands, managing laundry and completing weekly grocery shopping.
Education
Associate of Arts -
New Mexico State University
01-2017
High School Diploma -
Hastings High School
05-2013
Skills
- Time management
- Skin care
- Medical terminology
- Meal preparation
- Computer operation
- Customer support
- Patient transport
- Safety hazards
- Dishwashing
- Assisting with ADLs
- Driving
- Productivity software
- Transportation management systems
- Cleaning
- Care plans
- Data entry
- Organizational skills
- Meal assistance
- Laundry
- Analysis skills
- Pet care
- Typing
- Personal grooming assistance
- Mobility assistance
- Food preparation
- Clinic
- Bathing assistance
- English
Certification
- Certified EKG Technician December 2022 to Present EKG COMPLETED CLASS
- Non-CDL Class C
- Certified Medical Assistant
- Driver's License May 2022 to May 2026
Languages
English
Timeline
Medical Administrative Assistant
Ultimate Medical Academy Online Operations
12.2024 - Current
Leasing Consultant
Ryan's Crossing Apartments
03.2022 - 08.2024
Customer Experience Associate II
Conduent
09.2019 - Current
Caregiver/Personal Care Aide
Casa Arena Blanca
06.2017 - 03.2019
Customer Service Representative
Convergys
08.2016 - 06.2017
Caregiver
The Opportunity Center
02.2013 - 01.2015
Associate of Arts -
New Mexico State University
High School Diploma -
Hastings High School