Terrell Hannah
Hillside
Summary
Motivated and goal-oriented professional with a strong background in customer service and sales. Adept at building lasting customer relationships and delivering tailored solutions to meet customer needs. Recognized for exceptional communication, interpersonal skills, and leadership in fostering team success and exceeding organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate Team Leader
Burlington Coat Factory Outlet
01.2023 - Current
- Trained and mentored team members to enhance sales techniques and product expertise, increasing overall team performance
- Developed and executed strategies to resolve complex customer issues, ensuring customer satisfaction and loyalty
- Streamlined inventory processes to improve operational efficiency and reduce overhead costs
- Implemented marketing initiatives to drive foot traffic and boost store visibility
- Collaborated with management to establish and surpass sales targets, consistently motivating the team to achieve results
- Oversaw daily operations, ensuring optimal productivity and workflow management
Sales Associate/Cashier
Burlington Coat Factory Outlet
08.2021 - 01.2023
- Delivered exceptional customer service, addressing concerns promptly and creating a welcoming shopping environment
- Processed cash transactions with precision, adhering to company policies and ensuring financial accuracy
- Maintained accurate inventory records, preventing stock shortages and improving customer satisfaction
- Organized merchandise to maintain visual appeal and promote sales opportunities
Education
Associate of Arts - Criminal Justice
Union County College
Cranford, NJ01.2026
High School Diploma - undefined
Hillside High School
Hillside, NJ06.2023
Skills
- Customer Service Excellence
- Cash Handling & Financial Accuracy
- Team Leadership & Coaching
- Inventory Control & Loss Prevention
- Merchandising & Product Stocking
- Sales Strategy Development
- Verbal and Written Communication
- Store Operations (Opening/Closing)
Certification
- [State] Driver's License
Timeline
Sales Associate Team Leader
Burlington Coat Factory Outlet
01.2023 - Current
Sales Associate/Cashier
Burlington Coat Factory Outlet
08.2021 - 01.2023
High School Diploma - undefined
Hillside High School
Associate of Arts - Criminal Justice
Union County College
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