Terrell Hart
Atlanta ,GA
Summary
Retail leadership professional with 7+ years of fashion retail experience in team leadership, client development, and revenue-driven store operations. Proven ability to drive sales through elevated client experience, VIP events, and KPI execution including conversion, Average order value, email capture, and customer engagement. Experienced in building high-performance, service-driven teams focused on accountability and elevated client experience. Seeking a leadership role within luxury or premium retail
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Elk Head Clothing
Atlanta, GA
2023 - Current
- Drive revenue growth through clienteling, merchandising, and elevated in-store experience execution.
- Achieve ~90% email capture performance, strengthening CRM acquisition and client engagement.
- Delivered sustained sales growth of 21%, 18%, and 10% YoY through client strategy and floor leadership.
- Executed 5 VIP shopping events and seasonal launches, hosting 18–20 guests and generating $15K+ in incremental revenue.
- Lead daily operations including staffing, sales-floor execution, and customer experience standards.
- Coach team on conversion, AOV, and clienteling behaviors within a high-performance, service-driven environment.
- Oversee hiring, onboarding, and performance development of associates and key holders.
Assistant Manager
Rue21
Atlanta, GA
2021 - 2023
- Managed store operations including scheduling, floor leadership, and customer experience execution.
- Coached team on sales performance, conversion behaviors, and service standards.
- Led coaching on credit card acquisition initiatives, contributing to #1 district performance ranking.
- Supported hiring, onboarding, and performance management of associates and key holders.
- Assisted with merchandising execution and inventory flow to support store performance.
Sales Associate
Rue21
Raleigh, NC
2019 - 2021
- Ranked as a top-performing sales associate (Top 4 in district) for credit acquisition and overall sales performance.
- Consistently exceeded sales targets through product knowledge, upselling, and relationship-based selling.
- Assisted in credit card acquisition initiatives and supported store performance goals.
- Supported store operations including opening/closing procedures, cash handling, and merchandising execution.
- Delivered personalized styling support to improve conversion and customer engagement.
Education
High School Diploma -
Raleigh Charter High School
Raleigh, NC2021
Skills
Clienteling & Customer Lifetime Value (CLV)
Conversion & Revenue Optimization
(AOV) Growth Strategy
CRM Strategy & Email Capture Systems
VIP Client Experience & Event Execution
Team Leadership & Coaching
Retail Operations & Visual Merchandising
Timeline
Assistant Manager
Elk Head Clothing
2023 - Current
Assistant Manager
Rue21
2021 - 2023
Sales Associate
Rue21
2019 - 2021
High School Diploma -
Raleigh Charter High School