Dynamic customer service professional with a strong work ethic and integrity, experienced at Uptown’s Chicken and Waffles. Proven ability to enhance customer satisfaction through effective communication and relationship-building. Skilled in cash handling and resolving complaints, fostering loyalty and repeat business in high-pressure environments.
Furthermore, on a more personal level I believe that I have overcame adversity and stayed true to what I felt was right and morally correct. Throughout my life I have faced loss at a young age, but learned to persevere through challenges and not shrink to challenges but rise to the occasion in order to achieve my goals.
Work History
Cashier
Uptown’s Chicken And Waffles
05.2022 - 2026
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Host
Uptown’s Chicken and Waffles
05.2022 - 2025
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Business Management
Berean Baptist Academy
518 Glensford Drive Fayetteville, NC 28314
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Accomplishments
Throughout my high school career I was enrolled in the Alpha Phi Alpha program known as the Beautillion. Throughout this program, I completed community service and participated in classes. Throughout these classes we would learn more about how to face adversity, how to Treat people respectfully regardless of how they treated us, how to apply for college and jobs, as well as many other Characteristics that would better us as young men.
Affiliations
Throughout my high school career I was enrolled in the Alpha Phi Alpha program known as the Beautillion. Throughout this program, I completed community service and participated in classes. Throughout these classes we would learn more about how to face adversity, how to Treat people respectfully regardless of how they treated us, how to apply for college and jobs, as well as many other Characteristics that would better us as young men.