Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Terrence Hardy

Madison Heights,MI

Summary

Dynamic professional with extensive experience in customer service and security management, notably with Uber and Sterling Security. Proven track record of enhancing safety and satisfaction through effective risk analysis and crisis management. Recognized for exceptional communication skills and maintaining high standards of cleanliness, resulting in consistently positive feedback from clients and passengers.

Overview

17
17
years of professional experience

Work History

Rideshare Driver

Uber, Lyft
06.2019 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.

Security Officer

Sterling Security
07.2015 - 07.2019
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
  • Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.

Commercial Janitorial Cleaner

Stathakis
01.2015 - 07.2018
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.

Security Officer

The Wellness Plan
06.2008 - 09.2015
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Education

Northern High School
Detroit, MI
06-2021

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Cleanliness
  • Safe driving
  • Risk analysis
  • Threat assessment
  • Access control
  • Security management
  • Crisis management
  • Physical security
  • Verbal and written communication
  • Reporting skills
  • English fluency
  • Complex Problem-solving
  • Detail-oriented
  • Team management

Accomplishments

Maintained 5 star rating for 6 years and over 13,000 rides

Languages

English

Timeline

Rideshare Driver

Uber, Lyft
06.2019 - Current

Security Officer

Sterling Security
07.2015 - 07.2019

Commercial Janitorial Cleaner

Stathakis
01.2015 - 07.2018

Security Officer

The Wellness Plan
06.2008 - 09.2015

Northern High School

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Terrence Hardy