TERRENCE HOLDER
Bronx,New York
Summary
Results-driven bus operator known for safe driving techniques and effective route navigation. Experienced in training new operators and collaborating with dispatch teams to ensure timely and efficient transit services.
Overview
20
20
years of professional experience
Work History
Professional Bus Operator
MTA New York City Transit Authority
06.2013 - Current
- Operated buses safely and efficiently across designated routes, ensuring timely arrivals and departures.
- Monitored passenger behavior and adherence to safety regulations, enhancing overall transit experience.
- Conducted pre-trip inspections on vehicles, identifying maintenance needs and ensuring operational readiness.
- Responded effectively to passenger inquiries, providing information on routes, schedules, and fare policies.
- Collaborated with dispatch teams to coordinate service adjustments during peak hours and emergencies.
- Trained new operators on safety protocols, route navigation, and customer service best practices.
- Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
- Implemented feedback mechanisms to improve service delivery and enhance passenger satisfaction ratings.
- Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
Security Officer
Elite Security Services
04.2006 - 05.2013
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Collaborated with law enforcement during incidents to maintain public safety.
- Prepared detailed incident reports for management review and analysis.
Education
Music Technology - Music Technology
Bergen Community College
Paramus, NJSkills
- Defensive driving
- Passenger assistance
- Vehicle inspection
- Route navigation
- Safe driving techniques
- Customer service
Timeline
Professional Bus Operator
MTA New York City Transit Authority
06.2013 - Current
Security Officer
Elite Security Services
04.2006 - 05.2013
Music Technology - Music Technology
Bergen Community College