Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrence Lam

San Mateo,CA

Summary

Smart and knowledgeable Professional looking for Commission that deals in customer Service and Sales. With skills in counteracting sales association and problems in negotiating bargaining. Effectively solves problems and remains highly organized at all times. Trained in positive feedback. That includes Target receiving medals and trophies for being #1 out of all Target stores in United States. Received most sales monthly awards out of all Target stores and remained #1 out of all Target stores with most customers. Same as Big 5 for receiving most sales out of all Big 5 stores for 1 and a half a year.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

16
16
years of professional experience

Work History

Sales Associate

Kelly Moore Paints
Redwood City, CA
05.2018 - 10.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.

Professional Sales Representative

Nissan Dealership
Santa Clara, CA
06.2016 - 07.2016
  • Developed and implemented sales strategies to increase market share.
  • Demonstrated product features and benefits to potential customers.
  • Negotiated contracts with clients to maximize profits.

Volunteer

SPCA
Burlingame, CA
2011 - 07.2015
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Worked with fellow sales team members to achieve group targets.
  • Cleaned shelves, counters and tables to maintain organized store.

Professional Sales Associate

Orchard Supply
Millbrae, CA
03.2010 - 06.2010
  • Participated in company-sponsored trainings and workshops to improve skills set and boost technical knowledge.
  • Avoided safety issues by carefully following company procedures and wearing protective gear when necessary.
  • Installed [Type] machinery and updated existing equipment with new and replacement parts.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.

Door Salesman

Solar Power Energy
Burlingame, CA
04.2009 - 12.2009
  • Finalized paperwork for sales and service policies to lock in new customers.
  • Collaborated with team to develop effective, winning sales strategies.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Explained products and prices to customers, demonstrating use of products.
  • Achieved repeat business and referrals through personalized services.
  • Contacted customers by phone and mail to offer merchandise or service.
  • Stayed up-to-date on product specs and prices to accurately describe merchandise.
  • Distributed product samples or literature detailing products or services.
  • Arranged buying parties and solicited sponsorship to sell merchandise.

Sales Associate

Big 5 Sporting Goods
San Mateo, CA
02.2008 - 10.2008
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.

Cart Attendant

Target
Redwood City, CA
03.2006 - 09.2007
  • Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
  • Organized carts in bay after returning from parking lot.
  • Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
  • Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
  • Retrieved carts from docking areas in retail parking lots.
  • Checked carts for defects and wheels for malfunctions.
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
  • Collected shopping carts and baskets from inside and outside store.
  • Kept entrances clean of debris or clutter, cleaned up spills throughout store, stocked shelves and cleaned restrooms and other surfaces.

Sales Associate

Longs Drugs Store
Millbrae, CA
01.2003 - 10.2003
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.

Sales Associate

Walgreens
Millbrae, CA
02.2003 - 08.2003
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Education

Rehabilitation Center

Cordilleras
Redwood City, CA
06.2021

Brown Belt

Lily Lau Eagle Claw Kung Fu School
San Bruno, CA
08.2018

GED -

College of San Mateo
San Mateo, CA

Skills

  • Clear and professional communication
  • Departmental support
  • Following safety practices
  • Installation and repair
  • Brown Belt in Eagle Claw Kung Fu
  • Learning another Martial Arts School
  • Bilingual
  • Confidence Level is High
  • Positive feedback
  • No Negative Feed back

Timeline

Sales Associate

Kelly Moore Paints
05.2018 - 10.2018

Professional Sales Representative

Nissan Dealership
06.2016 - 07.2016

Professional Sales Associate

Orchard Supply
03.2010 - 06.2010

Door Salesman

Solar Power Energy
04.2009 - 12.2009

Sales Associate

Big 5 Sporting Goods
02.2008 - 10.2008

Cart Attendant

Target
03.2006 - 09.2007

Sales Associate

Walgreens
02.2003 - 08.2003

Sales Associate

Longs Drugs Store
01.2003 - 10.2003

Volunteer

SPCA
2011 - 07.2015

Rehabilitation Center

Cordilleras

Brown Belt

Lily Lau Eagle Claw Kung Fu School

GED -

College of San Mateo
Terrence Lam