Terrence Mascoll
Brooklyn,NY
Summary
Results-oriented retail executive skilled in boosting sales performance and enhancing customer experiences in high-volume settings. Demonstrated success in aligning KPIs with strategic goals, ensuring operational compliance, and leading teams to exceed service expectations while maintaining high standards of merchandising.
Overview
13
13
years of professional experience
Work History
Operations Manager
HomeGoods, TJX Companies
Valley Stream, New York
11.2025 - Current
- Overseas inventory management processes and stock replenishment activities.
- Implemented safety protocols to maintain a secure shopping environment.
- Analyzed workflow processes to identify areas for improvement and optimization.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
Assistant Store Manager
Gap Factory
07.2024 - 11.2025
- Oversaw daily store operations, enhancing sales performance, customer experience, and team engagement.
- Managed staffing, scheduling, and merchandise standards, ensuring operational compliance.
- Partnered with leadership to align KPIs with strategic goals, contributing to business results.
Assistant Store Manager
Primark USA
10.2022 - 03.2024
- Achieved sales targets and customer service metrics through strategic planning and coaching.
- Ensured compliance with Primark’s customer promise by delivering exceptional shopping experiences that drove customer satisfaction and sales.
- Implemented commercial routines to engage customers and optimize sales trends.
- Collaborated with Visual Manager to maintain department merchandising and visual standards, enhancing product presentation and customer engagement.
- Played a key role in opening a new store and overseeing day-to-day operations.
- Led periodic meetings on safety, company updates, and store-level issues as EHS and Fire Warden.
- Coordinated monthly SLA and CCTV meetings to address cleaning and security matters.
- Led stock take preparation and execution with Regis.
- Coordinated with P&C team to foster a positive workplace culture, contributing to colleague retention and operational efficiency.
Assistant Store Manager / Operational Manager
Burlington Stores Inc.
10.2013 - 09.2022
- Increased annual store volume from $16M to 24M through strong operational execution and sales leadership.
- Upheld high customer service standards and demonstrated strong product knowledge to enhance customer satisfaction.
- Led team meetings to communicate goals and motivate staff of 100+ effectively.
- Ensured compliance with safety standards and loss prevention protocols.
- Developed and promoted associates into leadership roles through coaching and succession planning.
- Managed Payroll and scheduling while maximizing productivity.
Education
High School Diploma -
International High School At Lafayette
Brooklyn, NY06-2005
Skills
- Store Operations
- Team Leadership
- Sales management
- Customer Experience
- Loss Prevention
- Inventory management
- Payroll management
- Associate Development
- Talent development
- Operational excellence
- Problem resolution
Timeline
Operations Manager
HomeGoods, TJX Companies
11.2025 - Current
Assistant Store Manager
Gap Factory
07.2024 - 11.2025
Assistant Store Manager
Primark USA
10.2022 - 03.2024
Assistant Store Manager / Operational Manager
Burlington Stores Inc.
10.2013 - 09.2022
High School Diploma -
International High School At Lafayette