Terrence Sutherland
Evansville,IN
Summary
Accomplished sales consultant known for building strong client relationships and delivering exceptional service. Skilled in persuasive communication and product expertise, ready to contribute to increased customer satisfaction and sales growth.
Overview
27
27
years of professional experience
Work History
Sales Consultant
Kenny Kent Toyota Lexus
Evansville, In
01.2025 - Current
- Engaged customers through effective communication, building rapport and addressing inquiries.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Conducted vehicle demonstrations, showcasing features and benefits to potential buyers.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Consultant
Expressway Dodge
Evansville, IN
01.2016 - 01.2025
- Cultivated relationships with clients to understand needs and preferences in vehicle selection.
- Communicated extensive knowledge of vehicle features and benefits to assist customers in making informed purchasing decisions.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
Store Manager
IGA
Evansville, IN
05.2014 - 01.2016
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing waste and enhancing stock availability.
- Trained and mentored staff, fostering a collaborative team environment and improving service quality.
- Implemented promotional strategies, increasing store visibility and driving sales growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Walmart
Evansville, IN
03.1999 - 04.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Skills
- Customer relationship management
- Complex Problem-solving
- Time management
- Persuasive communication
- Customer service
- Sales expertise
Timeline
Sales Consultant
Kenny Kent Toyota Lexus
01.2025 - Current
Sales Consultant
Expressway Dodge
01.2016 - 01.2025
Store Manager
IGA
05.2014 - 01.2016
Assistant Store Manager
Walmart
03.1999 - 04.2014