Terrezelyn Lyons
Irving
Summary
Results-driven manager with expertise in financial management, effective communication, and team collaboration. Proven ability to develop strategies that enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
A1 Financial
Dallas
01.2019 - 03.2026
- Facilitated team meetings to align on financial strategies and operational improvements.
- Managed budgeting processes to ensure financial integrity and accountability.
- Trained staff on compliance regulations and best practices in financial management.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached and mentored team members to enhance job performance and development.
- Created and executed strategies that enhanced customer satisfaction and loyalty.
- Evaluated client financial information for loan eligibility.
- Guided clients through mortgage application processes.
- Collaborated with underwriters to assess loan risk.
- Communicated effectively with clients and real estate agents.
- Managed loan processing timelines and documentation requirements.
- Developed tailored mortgage solutions for diverse client needs.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Conducted interviews with prospective clients to gather information regarding loan applications.
Home Loan Manager
Luxurious Home Realty
Dallas
02.2023 - 03.2024
- Managed tenant relations to ensure satisfaction and retention.
- Coordinated maintenance requests and supervised repair work on properties.
- Oversaw lease agreements, renewals, and compliance with regulations.
- Conducted property inspections to maintain standards and identify issues.
- Developed budgets and managed operating expenses for property portfolios.
- Processed loan applications and documentation for residential property buyers, ensuring compliance and accuracy.
- Partnered with real estate agents to enhance the loan process, improving communication and efficiency.
- Educated clients on mortgage options and terms, facilitating informed decision-making.
Customer Service Representative
Maximus Federal Services
Irving
03.2023 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving skills.
- Handled escalated issues, achieving timely resolutions that contributed to customer retention.
- Managed multiple tasks in a fast-paced environment while maintaining attention to detail.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved problems with knowledgeable, friendly service to enhance customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Built strong customer relationships through personalized assistance and dedicated support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Driver
Amazon
Dallas
05.2022 - 08.2023
- Delivered packages efficiently to designated locations on time.
- Maintained vehicle cleanliness and performed routine inspections daily.
- Adhered to safety protocols while navigating diverse routes.
- Assisted in training new drivers on operational procedures and safety standards.
- Communicated effectively with dispatch for route updates and changes.
- Managed delivery schedules to optimize efficiency throughout shifts.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Recruiter
Vision 1 Staffing
Irving
01.2019 - 02.2022
- Sourced candidates through online platforms and networking events.
- Conducted interviews to assess candidate qualifications and suitability.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Developed job postings that attracted diverse talent pools.
- Managed applicant tracking system to streamline recruitment processes.
- Coordinated onboarding processes for new hires, ensuring smooth transitions.
- Explained job duties, compensation and benefits to potential candidates.
- Reviewed resumes conducted phone screens, and managed candidate pipelines.
- Sourced and screened potential candidates for open positions.
Education
Bachelor of Science - Education
University of Phoenix
Tempe, AZ01-2030
Skills
- Team leadership
- Customer service
- Effective communication
- Project management
- Employee training
- Financial analysis
- Conflict resolution
- Compliance training
- Task delegation
- Operations management
- Goal setting
- Contract management
- Business planning
- Risk management
- Business development
- Time management
- Relationship building
- Sales techniques
Timeline
Customer Service Representative
Maximus Federal Services
03.2023 - 02.2024
Home Loan Manager
Luxurious Home Realty
02.2023 - 03.2024
Driver
Amazon
05.2022 - 08.2023
Manager
A1 Financial
01.2019 - 03.2026
Recruiter
Vision 1 Staffing
01.2019 - 02.2022
Bachelor of Science - Education
University of Phoenix