Terri BROWN
Okmulgee,OK
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Okie Proud LLC
Tulsa, Oklahoma
07.2021 - Current
- Offered comprehensive administrative assistance to executives.
- Maintained organized record-keeping processes.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Proofread content for typo-free emails and documentation.
- Composed, edited and typed complex memos and reports with job-related software.
Front Desk Manager
Athenian Hospitality
Tulsa, Oklahoma
02.2017 - 04.2020
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Ensured the front desk area was clean and presentable at all times.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Generated reports on occupancy levels, revenue figures and customer feedback.
- Promoted loyalty programs to encourage repeat business from customers.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed guest check-in and check-out procedures, reservations and payments.
Education
Associate of Applied Science - Accounting And Business Administration
Oklahoma State University IT
Okmulgee, OK12-1995
Skills
- Memo preparation
- Records retrieval
- Digital Archiving
- Scheduling
- Maintained daily & monthly reports
Timeline
Administrative Assistant
Okie Proud LLC
07.2021 - Current
Front Desk Manager
Athenian Hospitality
02.2017 - 04.2020
Associate of Applied Science - Accounting And Business Administration
Oklahoma State University IT