Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Terri Burris

Cleveland

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.

Overview

31
31
years of professional experience

Work History

Administrative Assistant

Cleveland Clinic
Cleveland
09.1999 - 05.2022
  • Managed scheduling and appointments for multiple medical professionals, ensuring optimal daily workflow.
  • Coordinated patient communications and resolved inquiries, enhancing patient satisfaction and engagement.
  • Recorded and updated patient information in electronic health records, maintaining accurate and up-to-date patient data.
  • health record systems.
  • Medical transcription

Medical Secretary

Cleveland Clinic
Cleveland
03.1999 - 08.1999
  • Coordinated patient scheduling and appointment management for orthopedic surgeons, ensuring timely access to care.
  • Supported healthcare providers by organizing schedules and managing communications.
  • Facilitated effective communication between patients, families, and medical teams to improve patient experience.
  • Handled confidential patient records and maintained accurate electronic filing systems.
  • Facilitated effective communication between patients, families, and medical teams to improve patient experience.
  • Coordinated meetings and events for staff training and departmental updates.

Human Resources Assistant

Cleveland Clinic
Cleveland
07.1996 - 02.1999
  • Coordinated onboarding programs for new hires, facilitating orientation sessions.

Assisted with reception desk operations.

  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained employee records using HR management software and ensured data accuracy.
  • Responded to employee inquiries regarding benefits and company policies effectively.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Managed scheduling for staff meetings and appointments efficiently.
  • Coordinated travel arrangements for executives and team members.
  • Supported team members by answering phone calls and responding to inquiries.
  • Facilitated communication between departments to streamline processes.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Administrative Assistant Building Services

Cleveland Clinic
Cleveland
01.1991 - 07.1996
  • Managed scheduling for multiple executives and coordinated appointments efficiently.
  • Assisted in organizing meetings and prepared necessary materials for participants.
  • Communicated effectively with patients, staff, and vendors to ensure smooth operations.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Processed incoming correspondence and routed to appropriate departments promptly.

Education

Jane Addams
Cleveland, OH

Some College (No Degree) - Medical Terminology

Cuyahoga Community College
Cleveland, OH

Some College (No Degree) - Medical Coding Certification

Cuyahoga Community College
Cleveland, OH

Skills

  • Reception desk
  • Patient communication

Languages

Hindi
Limited

References

References available upon request.

Timeline

Administrative Assistant

Cleveland Clinic
09.1999 - 05.2022

Medical Secretary

Cleveland Clinic
03.1999 - 08.1999

Human Resources Assistant

Cleveland Clinic
07.1996 - 02.1999

Administrative Assistant Building Services

Cleveland Clinic
01.1991 - 07.1996

Jane Addams

Some College (No Degree) - Medical Terminology

Cuyahoga Community College

Some College (No Degree) - Medical Coding Certification

Cuyahoga Community College
Terri Burris