Terri Dalton
Lathrop
Summary
Results-oriented leader with a proven track record in customer service and team development. Recognized for exceptional critical thinking skills and ability to assist in daily operations, ready to enhance organizational effectiveness. Assisted with the development of a 3rd party payment system across the entire agency for faster and more efficient payment to transportation carriers.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Chief, Customer Service
Department of Defense
Tracy, CA
10.1980 - 12.2014
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across weekdays, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Transportation And Warehouse Management - Business
San Joaquin Delta College
Stockton, CASkills
- Exceptional customer service
- Team development
- Developed a 3rd party payment system for Transportation payments to carriers for entire Defense Logistics Agency
- Customer service advocacy
- Proficient customer service
- Exceptional training skills
- Successfully managed a diverse Customer Service Team including various ethnicities, race, disabilities, and sexual orientation
Certification
Defense Management System -
Warehouse and Transportation Management
Transportation Management
Timeline
Chief, Customer Service
Department of Defense
10.1980 - 12.2014
Transportation And Warehouse Management - Business
San Joaquin Delta College