Terri Jones

• Coordinated front office operations to support efficient daily functions.
• Managed appointment scheduling for staff and visitors effectively.
• Handled incoming calls and inquiries to maintain high service standards.

Received and acknowledged guests at front desk.

• Trained new staff on front office procedures and customer service standards.
• Assisted in preparing and organizing company events and meetings.
• Developed and maintained filing systems for efficient record keeping.
• Monitored inventory levels and ordered office supplies to ensure availability.
• Showed properties and took rent payments.

• Processed member transactions efficiently and accurately.
• Handled deposits, withdrawals, and loan payments promptly.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Managed cash drawer, ensuring proper balance and security.
• Balanced cash drawers on a daily basis.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Assisted members with account inquiries and service requests.
• Educated members on credit union products and services.
• Resolved member issues and escalated complex concerns as needed.
• Maintained confidentiality of all customer records and information according to company policies.
• Delivered exceptional service to customers in person or over telephone.
• Built and maintained client relationships through quality, personalized interactions.
• Maintained a clean and organized work area for smooth operations.

• Coordinated delivery schedules to ensure timely customer service.
• Communicated effectively with customers regarding delivery status and options.
• Managed logistics for home improvement product shipments and returns.
• Managed inventory levels for efficient product availability and distribution.