Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Interests
Timeline
Hi, I’m

Terri Kurgan

Sr. Casualty Adjuster
Windham,NH

Summary

Resolute and purposeful professional looking for a Sr. Casualty Adjuster position. Service-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
years of professional experience

Work History

SAFETY INSURANCE COMPANY

SR CASUALTY ADJUSTER
01.2010 - Current

Job overview

  • Evaluate high value claims and interpret and determine policy coverages
  • Provide equitable evaluations and settlements through negotiation
  • Identify, investigate, and refer potential fraudulent claims to SIU
  • Utilized advanced negotiation skills to successfully settle high-value claims without litigation involvement.
  • Negotiated favorable settlements with claimants and attorneys, achieving cost-effective resolutions for the company.
  • Demonstrated strong interpersonal skills effectively deescalating tense situations and providing empathetic support to claimants during difficult circumstances.
  • Enhanced customer satisfaction through proactive communication and timely updates on claim status.
  • Completed thorough investigations for accurate determination of coverage, liability, and damages assessments.
  • Managed a diverse caseload of personal injury, property damage, and liability claims effectively balancing workload demands with attention to detail.
  • Direct and monitor defense counsel in case litigation.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

METLIFE AUTO AND HOME

SR CASUALTY CLAIMS SUPERVISOR / SIU SUPERVISOR
01.2003 - 01.2010

Job overview

  • Manage six casualty claims adjusters and 6 SIU adjusters
  • Directly responsible for handling claims in accordance with company standards
  • Office Co-Champion for AIB reporting, Structured Settlements, Break the Box Committee, Employee Satisfaction and Employee Recognition Committee.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Metlife Auto & Home

LITIGATION CASUALTY CLAIMS ADJUSTER
01.1999 - 01.2003

Job overview

  • Collaborate with Defense Counsel with handling of claims cases through the litigation process
  • Conduct negotiations, attend mediations, arbitrations, and trials
  • Present roundtables which encompass providing recommendations to management to determine if a case will settle or proceed to trial
  • Assign and monitor any experts needed for the case
  • Direct the overall investigations and / or litigation which includes obtaining recorded statements from insured's, claimants, and witnesses
  • Obtain any necessary reports from outside agencies (police, fire, etc.) Authorize the use of independent adjusters to complete necessary outside assignments, while monitoring the expenses that coincide with these assignments.
  • Improved claim resolution times by efficiently managing caseloads and prioritizing urgent cases.
  • Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility.
  • Managed litigated claims through settlement negotiations or trial preparation, minimizing potential financial exposure for the company.
  • Analyzed information gathered by investigation and reported findings and recommendations.

METLIFE AUTO AND HOME

SR CASUALTY ADJUSTER
01.1996 - 01.1999

Job overview

  • Collaborate with Defense Counsel with handling of claims cases through the litigation process
  • Conduct negotiations, attend mediations, arbitrations, and trials
  • Present roundtables which encompass providing recommendations to management to determine if a case will settle or proceed to trial
  • Assign and monitor any experts needed for the case
  • Investigate, negotiate and / or settle moderate to complex third party bodily injury liability claims and uninsured / underinsured motorist claims
  • Direct the overall investigations and / or litigation which includes obtaining recorded statements from insured's, claimants, and witnesses

PENTUCKET MEDICAL ASSOCIATES

OFFICE MANAGER / RECEPTIONIST
01.1990 - 01.1996

Job overview

  • Managed office staff of two busy pediatric and gastroenterology practices
  • Monitored employees to ensure tasks were completed timely and patient needs were met
  • Interact with the medical staff to ensure proper patient care and workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

RIVER COLLEGE
Nashua, NH

BACHELOR'S IN SCIENCE, BUSINESS ADMINISTRATION
01.1993

University Overview

Skills

  • Excellent Customer Service
  • Medical Terminology
  • Claims Investigation
  • Casualty Adjusting
  • Negotiation
  • Litigation
  • Teamwork and Collaboration
  • Reliability
  • Multitasking Abilities
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionCompany Culture

Quote

Life is a journey that's measured not in miles or years, but in experiences.
Jimmy Buffett

Interests

Gardening

Music

Timeline

SR CASUALTY ADJUSTER
SAFETY INSURANCE COMPANY
01.2010 - Current
SR CASUALTY CLAIMS SUPERVISOR / SIU SUPERVISOR
METLIFE AUTO AND HOME
01.2003 - 01.2010
LITIGATION CASUALTY CLAIMS ADJUSTER
Metlife Auto & Home
01.1999 - 01.2003
SR CASUALTY ADJUSTER
METLIFE AUTO AND HOME
01.1996 - 01.1999
OFFICE MANAGER / RECEPTIONIST
PENTUCKET MEDICAL ASSOCIATES
01.1990 - 01.1996
RIVER COLLEGE
BACHELOR'S IN SCIENCE, BUSINESS ADMINISTRATION

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Terri KurganSr. Casualty Adjuster