Terri Nicole Newsom
Lavergne,TN
Summary
Dedicated customer service professional with strong skills in problem-solving, teamwork, and time management. Experienced in assisting customers and maintaining organized work environments. Eager to leverage these abilities to excel in a new role and contribute effectively to a dynamic team.
Overview
15
15
years of professional experience
Work History
Sales Associate
Dollar Tree
Smyrna, TN
10.2024 - Current
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
Picker Packer
Best Brands Incorporated
Lavergne, TN
08.2021 - 03.2022
- Accurately picked, packed and shipped orders in a timely manner.
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Identified and located products within warehouse after reading orders.
Residential House Cleaner
JD
Nolensville, TN
05.2018 - 05.2021
- Delivered comprehensive residential cleaning services, maintaining high standards of cleanliness and client satisfaction.
- Coordinated detailed cleaning schedules to optimize workflow and meet clients' specific needs efficiently.
- Organized cleaning supplies and equipment, ensuring readiness for each job to maximize productivity.
- Led a team of cleaners, training them on best practices for residential cleaning procedures.
- Evaluated client feedback to refine services, enhancing the overall customer experience and retention rates.
Sales Associate/ Stocker
R&B liquor store
Nolensville, TN
04.2016 - 05.2021
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
Residential House Cleaner
Cleaning Authority
Smyrna, TN
04.2014 - 02.2015
- Implemented quality control measures to consistently elevate the standard of cleanliness across all assignments.
- Developed customized cleaning plans tailored to individual client requirements, fostering strong client relationships.
- Conducted regular inspections of completed jobs, ensuring adherence to established cleanliness benchmarks and protocols.
- Managed inventory of cleaning products, optimizing usage while adhering to safety and environmental guidelines.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Sanitized apartments after move-out or prior to move-in.
House Keeper
Sleep Inn Hotel
Smyrna, TN
05.2011 - 08.2012
- Delivered high-quality housekeeping services, consistently exceeding cleanliness standards to enhance guest satisfaction and comfort.
- Managed daily cleaning schedules and staff assignments to meet hotel room turnaround times effectively.
- Coordinated with front desk staff to prioritize room cleaning based on check-in and check-out times.
- Executed thorough inspections of cleaned rooms, ensuring adherence to established quality benchmarks and protocols.
- Trained new housekeeping staff on best practices for maintaining a pristine and welcoming environment.
- Developed inventory management practices for cleaning supplies, optimizing usage while minimizing waste and costs.
- Resolved guest inquiries regarding housekeeping services promptly, fostering a positive experience throughout their stay.
- Organized cleaning workflows to maximize productivity while maintaining attention to detail in all tasks.
- Implemented feedback from guests to continuously improve service delivery and overall cleanliness standards within the hotel.
- Maintained safety protocols during cleaning procedures by utilizing appropriate products and equipment responsibly at all times.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Lavergne High School
Lavergne03-2007
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving
Listening skills
Problem-solving skills
Timeline
Sales Associate
Dollar Tree
10.2024 - Current
Picker Packer
Best Brands Incorporated
08.2021 - 03.2022
Residential House Cleaner
JD
05.2018 - 05.2021
Sales Associate/ Stocker
R&B liquor store
04.2016 - 05.2021
Residential House Cleaner
Cleaning Authority
04.2014 - 02.2015
House Keeper
Sleep Inn Hotel
05.2011 - 08.2012
High School Diploma -
Lavergne High School