Terri Owens
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Specialist
Eventus Whole Health
04.2022 - Current
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered client details and notes into system for interdepartmental access and review.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Medical Billing Assistant
Randstad
01.2022 - 04.2022
- Processed payment via telephone with a focus on accuracy and efficiency.
- Delivered timely and accurate charge submissions.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Adhered to established standards to safeguard patients' health information
Medical Billing and Collections Specialist
PFS Group
11.2021 - 01.2022
- Logged charges and payments .
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
Patient Experience Specialist
Aerotek
01.2020 - 08.2021
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Customer Service Representative
Conduent Call Center
06.2017 - 01.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Investigated insurance claims denials and appeals.
- Provided primary customer support to internal and external customers.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Supervisor of Operations
United States Postal Service, USPS
11.2004 - 06.2017
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
No Degree - Liberal Arts And General Studies
American InterContinental University
Schaumburg, ILSkills
- Microsoft Office
- Word Processing
- Account Reconciliation
- Financial Records and Reporting
- Claim Processing
- Department Oversight
- Financial Management
Timeline
Accounts Receivable Specialist
Eventus Whole Health
04.2022 - Current
Medical Billing Assistant
Randstad
01.2022 - 04.2022
Medical Billing and Collections Specialist
PFS Group
11.2021 - 01.2022
Patient Experience Specialist
Aerotek
01.2020 - 08.2021
Medical Customer Service Representative
Conduent Call Center
06.2017 - 01.2020
Supervisor of Operations
United States Postal Service, USPS
11.2004 - 06.2017
No Degree - Liberal Arts And General Studies
American InterContinental University
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